She can log onto the server (Windows 2000). Then when she clicks on Backup Exec it asks her to sign into the Media Server. Upon putting in her log-in information and clicking OK - she gets an "Access Denied" message.
She is a member of the Backup Operator group. She can do all other authorized functions on the server. She just cannot get into Backup Exec.
I have tried researching this matter on the Internet. I find mostly posting relating to Remote Agent.
If anyone can give me some insight into what is preventing her from checking her backups, I would greatly appreciate it.