I was followed step 1 in the above URL to kill the offending process.
I could then run Symantec AV, but initiating a scan caused the error
in http://service1.symantec.com/SUPPORT/ent-security.nsf/dbe87fe9662c16ef8825734100634940/5bfc1a720f52435988256fb9007a3a9e.
Restarting the service solved that problem. The scan did not find
anything. I noted that Tamper Protection was turned off (not sure if
it was before) and turned it on. (1) Would this have prevented the
interruption of the Symantec AV service? (2) Would it have prevented
the malware executable that was removed in Step 1?
I am now following through with the remainder of the steps. I am not
whether the null hits from scanning is due to removal of all vestiges
of the malware or because the Symantec AV database does not recognize
this malware. The AV database was up to date as of this morning. (3)
Is there a way to determine whether this malware is in the AV
database?
Thanks.
Please refer to http://groups.google.ca/group/alt.comp.virus/browse_frm/thread/8d265f4597b80b41
for continuation of this thread.