Does not boot after install

[Jim Bennett]

Configuration Information:
Version: pcANYWHERE32 8.0
Operating system: Windows NT 4.0 SP3

I just downloaded & installed the PCAnywhere32 8.02 Trial on my
Windows NT Server 4.0 (sp3) system, and after install, the system no
longer boots. Instead, it comes up with a
"PAGE_FAULT_IN_NONPAGED_AREA" error message. I am able to boot the
system in VGA MODE, so I suspect the problem is video related. Once
booted in VGA MODE, i can uninstall PCAW, and the system boots fine.

System Hardware:
Intel PentiumII 350MHz
128mb RAM
ATI Mach64 PCI Video
3COM PCI Network Card
6.4gb IDE HDD
Adaptec 1940 PCI SCSI adaptor

Any help would be greatly appreciated. I'm very interested in
getting this working with several computers. Thanks in advance!

-Jim Bennett

[Jim Bennett]

Configuration Information:
Version: pcANYWHERE32 8.0
Operating system: Windows NT 4.0 SP3

I just downloaded & installed the PCAnywhere32 8.02 Trial on my
Windows NT Server 4.0 (sp3) system, and after install, the system no
longer boots. Instead, it comes up with a
"PAGE_FAULT_IN_NONPAGED_AREA" error message. I am able to boot the
system in VGA MODE, so I suspect the problem is video related. Once
booted in VGA MODE, i can uninstall PCAW, and the system boots fine.

System Hardware:
Intel PentiumII 350MHz
128mb RAM
ATI Mach64 PCI Video
3COM

6.4gb IDE HDD

[Jim Bennett]

3COM PCI Network Card
6.4gb IDE HDD
Adaptec 1940 PCI SCSI

I'd appreciate any help you can offer. I'm very interested in
getting this working on several machines.

Thanks,
Jim Bennett

[Roy Susuico (Symantec)]

Hi Jim:

Thank you for using our online discussion groups.

On 23 Sep 1998 05:09:52 GMT, Jim Bennett wrote:

>I just downloaded & installed the PCAnywhere32 8.02 Trial on my
>Windows NT Server 4.0 (sp3) system, and after install, the system no
>longer boots. Instead, it comes up with a
>"PAGE_FAULT_IN_NONPAGED_AREA" error message. I am able to boot the
>system in VGA MODE, so I suspect the problem is video related. Once
>booted in VGA MODE, i can uninstall PCAW, and the system boots fine.
>
>System Hardware:
>Intel PentiumII 350MHz
>128mb RAM
>ATI Mach64 PCI Video
>3COM

>6.4gb IDE HDD

Since you were able to boot to VGA mode without a blue screen the issue is
with the video driver. Confirm that the latest ATI Mach64 video driver for
NT, from ATI, has been downloaded and applied to the system. This should
resolve the issue. To obtain the latest video driver from ATI, point your
browser to their web site at http://www.atitech.com.

Good luck and please let me know if the issue continues.

----------
Roy Susuico [Symantec Corp.]

Please continue to post your messages to the public discussion groups as
Symantec does not provide support via private email.

If you have difficulty getting a response, please read the following
article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles,
our Online Support Genie, and FAQs, visit our pcANYWHERE support page:

http://www.symantec.com/techsupp/pca.html

[kevin]

Roy

I recently pruchased pcAnywhere (v8 for windows nt), and experience
exactly the same problem.

I'm using a Dell OptiPlex with an ATI 3D Rage Pro graphic card.

I've downloaded the latest graphic driver and the latest pc anywhere
patch, but the problem still occcurs!

After installlation, my pc boots in vga mode, but fails to boot in
normal mode (hence my suspicion that it is a graphic driver problem).

Can you advise?

[Roy Susuico (Symantec)]

Hi Kevin:

Thank you for using our online discussion groups.

On 25 Sep 1998 12:19:48 GMT, kevin wrote:

>I recently pruchased pcAnywhere (v8 for windows nt), and experience
>exactly the same problem.
>
>I'm using a Dell OptiPlex with an ATI 3D Rage Pro graphic card.
>
>I've downloaded the latest graphic driver and the latest pc anywhere
>patch, but the problem still occcurs!
>
>After installlation, my pc boots in vga mode, but fails to boot in
>normal mode (hence my suspicion that it is a graphic driver problem).
>
>Can you advise?

If the latest video driver from ATI did not resolve the issue, see if the
following corrects the problem. The driver installation file ATI.INF that
shipped with the ATI Rage video card contains an error; it installs two
video drivers into the system Registry, but only copies one of the
associated .DLL files into the WINNT\SYSTEM32 folder.

To resolve this issue, please obtain the following document from our
Knowledge Base:

Document Title: Installing pcANYWHERE32 8.0 on Windows NT 4.0 with an ATI
Rage-Based Video Card

URL: http://service1.symantec.com/SUPPORT/pca.nsf/docid/1997111012243

[Ron Iwamiya]

This is the same kind of problem that we have on a couple of machines
here. I have a post below that deals with a matrox g200 video card
having the same problem. Another computer here is having problems
with a ati video card. Both machines are running nt server with sp3
installed. We installed the service pack before pcanywhere and after
pcanwhere was installed but have the problem of being stuck in
standard vga. Once we unload pcanywhere than we get our display mode
that we selected(1280x1024).

[Roy Susuico (Symantec)]

Hi Ron:

On 26 Sep 1998 16:10:20 GMT, Ron Iwamiya wrote:

>This is the same kind of problem that we have on a couple of machines
>here. I have a post below that deals with a matrox g200 video card
>having the same problem. Another computer here is having problems
>with a ati video card. Both machines are running nt server with sp3
>installed. We installed the service pack before pcanywhere and after
>pcanwhere was installed but have the problem of being stuck in
>standard vga. Once we unload pcanywhere than we get our display mode
>that we selected(1280x1024).

Please refer to the message I posted to your original message. If the
issue continues, let me know.

Best regards,