unable to start service

[mike avina]

Configuration Information:
Version: pcANYWHERE32 8.0
Operating system: Windows NT 4.0 SP3

any remote i attempt to dial comes back with
error 0193 %1 not a valid nt application

[Roy Susuico (Symantec)]

Hi Mike:

Thank you for using our online discussion groups.

On 22 Sep 1998 18:35:49 GMT, mike avina wrote:

>any remote i attempt to dial comes back with
>error 0193 %1 not a valid nt application

Does the error occur when you are attempting a remote control connection?
Does the modem start dialing before the error message? If this is not the
case remove and reinstall pcANYWHERE32 to a different directory such as,
C:\PCA32 and see if this helps out. If the issue continues, confirm that
the latest update for pcANYWHERE32 version 8.0 has been applied.

To determine if the latest update for pcANYWHERE32 version 8.0 has been
applied, start pcANYWHERE32 then select Help / About pcANYWHERE and verify
the version number. If the version is not 8.02, build 220, then run
LiveUpdate.

To run the LiveUpdate within pcANYWHERE, select Utilities / LiveUpdate.
This procedure will run automatically and update the current version to
8.02.

If you are unable to run LiveUpdate, download 802up_a.exe (4.8 megs) from
the following URL:

http://www.symantec.com/techsupp/files/pca/pcanywhere32_for_windows95nt.html

The following Periodic Update file from our Knowledge Base describes the
fixes with 8.02:

Document Title: pcANYWHERE32 8.0 Periodic Update File

URL: http://service1.symantec.com/SUPPORT/pca.nsf/docid/19971218122738

Good luck and please let me know if the issue continues.

----------
Roy Susuico [Symantec Corp.]

Please continue to post your messages to the public discussion groups as
Symantec does not provide support via private email.

If you have difficulty getting a response, please read the following
article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles,
our Online Support Genie, and FAQs, visit our pcANYWHERE support page:

http://www.symantec.com/techsupp/pca.html