Install Crashes NT 4.0 SP3 - Blue Screen of Death

[Jim Kennish]

Configuration Information:
Version: pcANYWHERE32 8.0
Operating system: Windows NT 4.0 SP3

We were installing pcANYWHERE32 on our "ACER 7000" with duel 133mhz
pentium processor and during the "reboot" at the end of the install
the systems would not restart. Below it the first part of the dump
screen.
-----------------------------------------------------------
2 System Processors [128 MB Memory] Multi Processor Kernel

Stop: 0x0000001E (0xC0000005, 0xF7362BFD, 0x0000000, 0x00000008)

KMODE_EXCEPTION_NOT_HANDLED

CPUID: GenuineIntel 6.1.7 irql:0 SYSVER 0x0000565

Dll Base DateStmp-Name Dll Base DateStmp-Name
80100000 337546ef-ntoskrnl.exe 80001000 33247fb6-hal.dll
80012000 31ed06bf-arrow.sys 801db000 33248043-SCSIPORT.SYS
801e3000 33470775-aic78xx.sys 8001b000 336016a2-Disk.sys
801ea000 336015af-CLASS2.SYS 801ee000 3356d637-Ntfs.sys

Address dword dump Build [1381]
....
....
-----------------------------------------------------------

Ideas? Need more data? Let me know and I will get it.

Thanks

Jim

[Roy Susuico (Symantec)]

Hi Jim:

Thank you for using our online discussion groups.

Confirm that the latest update for pcANYWHERE32 version 8.0 has been
applied to the system. To determine if the latest update for pcANYWHERE32
version 8.0 has been applied, start pcANYWHERE32 then select Help / About
pcANYWHERE and verify the version number. If the version is not 8.02,
build 220, then run LiveUpdate.

To run the LiveUpdate within pcANYWHERE, select Utilities / LiveUpdate.
This procedure will run automatically and update the current version to
8.02.

If you are unable to run LiveUpdate, download 802up_a.exe (4.8 megs) from
the following URL:

http://www.symantec.com/techsupp/files/pca/pcanywhere32_for_windows95nt.html

The following Periodic Update file from our Knowledge Base describes the
fixes with 8.02:

Document Title: pcANYWHERE32 8.0 Periodic Update File

URL: http://service1.symantec.com/SUPPORT/pca.nsf/docid/19971218122738

If the issue continues, confirm that the latest video driver, from the
manufacturer, has been applied to the system. If the problem persists,
boot to VGA mode and see if this helps out. If it does, please let me know
which video card and driver version is installed on the system.

Good luck and please let me know if the issue continues.

----------
Roy Susuico [Symantec Corp.]

Please continue to post your messages to the public discussion groups as
Symantec does not provide support via private email.

If you have difficulty getting a response, please read the following
article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles,
our Online Support Genie, and FAQs, visit our pcANYWHERE support page:

http://www.symantec.com/techsupp/pca.html

[Jim Kennish]

Thanks Roy -- It turned out to be the video driver. We had installed
the STB driver that had came with WIN-NT and it did not match our STB
card. We downloaded the correct drivers and life is good again.

Jim

[Roy Susuico (Symantec)]

Hi Jim:

On 22 Sep 1998 20:01:30 GMT, Jim Kennish wrote:

>It turned out to be the video driver. We had installed
>the STB driver that had came with WIN-NT and it did not match our STB
>card. We downloaded the correct drivers and life is good again.

Thanks for letting me know how the issue was resolved. If I can be of
further assistance, please let me know.

Best regards,