System Crashes After Install
Roy Susuico (Symantec)
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On 28 Sep 1998 13:05:17 GMT, Dave Busi wrote:
>I have found that ProComm Plus Ver 4.3 and pcAnywhere32 8.0 are not
>compatable on the same hard drive. If I install either program
>individually, the system works correctly. But when I try to install
>both programs in either order, my NT 4.0 SP3 workstation crashes. We
>currently use both products for different applications and I need to
>resolve this problem. The workstation is a PII 400 MHz, 128 MB RAM,
>10 GB hard drive, STB Velocity 128 3d video card, Zoom 56K Flex modem
>and an Intel 100B NIC. The installed software is Office 97 w/SR1,
>Outlook 98, Visio 5 Professional, and eXceed X-window software from
>Hummingbird, IE 4.01 and Diskeeper 3.0 software.
We do not have any known issues between pcANYWHERE32 and ProComm Plus.
pcANYWHERE32 does hook to the video and keyboard. If ProComm is also
hooking to these drivers then this may be the issue. The following
document provides a list of all files installed by pcANYWHERE32 version 8.0
on the system. Click the URL to access the file:
http://service1.symantec.com/SUPPORT/pca.nsf/docid/1997728113
See if you can compare this list with the list of installed files from
ProComm Plus and see if there could be a conflicting file.
Good luck and please let me know if the issue continues.
----------
Roy Susuico [Symantec Corp.]
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