Server lockup when ending remote session
Philip Hanses
Version: pcANYWHERE32 8.0
Operating system: Windows NT 4.0 SP3
When ever we lock an NT server and end the remote connect, the server
locks up. This occurs on one of two Compaq Proliant 7000 with dual
processors, but not on the other. The server that locks up has
PCanywhere version 8.02 build 220 with the registry entry for
multiple processors set to one. The other Compaq Proliant 7000 is
running PCanywhere version 8.01 build 188, and does not lock up.
Installing the previous version of PCanywhere to the problem server
did not resolve the problem.
We also have a Compaq Proliant 5500 with dual processors running
PCanywhere version 8.02 build 220 with the registry entry for
multiple processors set to one that also locks up. We have tried
uninstalling the 8.02 and installing the 8.01 version, and still
lockup
We also have a Compaq Proliant 4500 with dual processors running
PCanywhere version 8.01 build 188 that has never locked up.
We have tried connecting remotely with PCanywhere versions 7.5, 8.01
and 8.02 and have the same results regardless of the remote.
I have suspected that the problem is caused by remotely connecting
with different software version, rather than the multiple CPUs, and
need a solution. Other than resorting to a different vendor, I would
like a firm resolution from Symantec
Joseph Wheeler (Symantec)
Hello Philip,
Thank you for using our online newsgroups.
I apologize for the frustration this has caused you. We are currently
working on a broader, more in-depth solution for multi-processor
systems and hope to release this solution in the near future. If you
would like, I will record your issue and email address and inform you
when the solution is available.
Thank you for you patience.
---------------------------
Joseph Wheeler [Symantec Corp.]
Please continue to post your messages to the public discussion groups as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our pcANYWHERE support page:
http://www.symantec.com/techsupp/pca.html
--------------------------
Philip Hanses
Joseph, thank you for a strait forward answer. Please email me when
a solution is available. We are in the middle of 2 major platform
upgrades for 2 different customers. A solution is imperative to
going production with these new platforms in the middle of October,
and need a resolution from Symantec or we will be forced switch to
another remote control solution. Please keep me informed as to the
status of the fix.
Thank you.
Phil
Roy Susuico (Symantec)
On 21 Sep 1998 15:17:53 GMT, Philip Hanses wrote:
>Joseph, thank you for a strait forward answer. Please email me when
>a solution is available. We are in the middle of 2 major platform
>upgrades for 2 different customers. A solution is imperative to
>going production with these new platforms in the middle of October,
>and need a resolution from Symantec or we will be forced switch to
>another remote control solution. Please keep me informed as to the
>status of the fix.
Just an FYI, but to receive a private email on when the issue is resolved,
please subscribe to the Symantec Technical Support News Bulletins. With
this service you receive a private email that informs you when a patch is
released and what it fixes. This is a confidential mailing list and you
receive the following benefits absolutely free:
* Up-to-date notification of product upgrades
* Latest offerings from Technical Support
* Product tips & tricks
URL: http://www.symantec.com/techsupp/bulletin/index.html
This would be the best and quickest way to findout when future updates are
released and what was fixed.
Best regards,
----------
Roy Susuico [Symantec Corp.]
Roy Susuico (Symantec)
On 28 Sep 1998 15:59:40 GMT, Philip Hanses wrote:
>I have attempted to register several times for the technical
>information, and have received the following message each time
>
>"Your command:
>
> SUBSCRIBE pca32-techinfo-l Philip Hanses
>
>has remained unconfirmed for more than 48h and is being cancelled.
>If you
>did want it executed but were unable to send the confirmation in
>time, just
>re-issue the command to get a new confirmation code. The one you
>were sent
>before can no longer be used."
>
>I always reply within 2 hours, and follow the instructions to the
>letter. Is there another way to get subsrcibed that is more direct.
>There may be a possible problem in timing of when your system sends
>the e-mail and when it actually shows up in my system, and there is a
>delay in the timing with returning the information
Browse the following URL and instead of registering for the news bulletin,
choose the pcANYWHERE product then click on "View".
http://www.symantec.com/techsupp/bulletin/
I hope this helps out. Please let me know if I can be of further
assistance.