anyone work at Symantec?
Dustin Olds
I wrote a message a few days ago about a problem I am having with
pcANYWHERE. This is supposed to be Symantecs BBS right? well aren't
there any tech's that browse the message bases? what's the point of this
thing if you don't help?!? and what's the deal with trying to charge 20
some odd dollars for a phone call? this is getting to be a bit
overbearing trying to deal with a company that obviously has no
intention of relaly supporting the software they sell.
Roy Susuico (Symantec)
Symantec responds to all messages posted within a 24 hour timeframe of the
message being posted. If there is a holiday or weekend, then the response
will be posted on the first business day. Since your message was posted on
Saturday, September 26, 1998, I responded to it earlier today. Below is my
response to your original message:
Hi Dustin:
Thank you for using our online discussion groups.
On 26 Sep 1998 10:45:18 PST, Dustin Olds wrote:
>we have just purchased pcAnywhere32 and installed it on several machines
>on our network, we have all NT 4.0 workstationw. We have set it up to
>launch with windows and we are able to connect to the host with no
>problem and see what we are doing on this remote machine. If we set it
>up so it jsut starts "as a service" then we are able to connect but can
>not see anything on the screen, we get just a green background.
Most likely the issue may be due to a configuration setting on the system.
To correct the problem, obtain the following document from our Knowledge
Base:
Document Title: Green Screen when Connecting to a pcANYWHERE32 Host on a
Windows NT Computer
URL: http://service1.symantec.com/SUPPORT/pca.nsf/docid/199785134611
If the issue continues, this may be a known issue that has been fixed by
Microsoft. To obtain the Microsoft hotfix, please refer to the following
document.
Document Title: Host Displays a Blank or Green Screen after Sending a
Ctrl+Alt+Del
URL: http://service1.symantec.com/SUPPORT/pca.nsf/docid/19982237534
>With it "launching with windows" makes it so the user can restore the window and
>then cancel the "waiting for connection".... we do not want the users to
>be able to do this... can someone help?? please...
The host icon can be hidden from view by editing the registry using the
following information:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcANYWHERE\CurrentVersion\Host
Add the DWORD value ServiceStealthMode with a value of:
0 = Do not hide [DEFAULT]
1 = Hide icon
Once the ServiceStealthMode registry entry is applied, the only way to
un-hide the host icon is to edit the registry and change the DWORD to "0".
>I would preer a response by e-mail as I don't know if I will be checking
>this very often... send to dusti...@eaton.com
There isn't a problem responding to your email address. However, any
further responses must be posted in the appropriate newsgroup section.
Also, the phone charges are only for the 800 or 900 numbers. Symantec
offers 90 days of free technical support, starting from the first time you
call, when the 541-465-8430 number is called. If you would like faster
service then please use the fee based 800 or 900 lines. For more
information on phone support please obtain the following document:
http://www.symantec.com/techsupp/pca/phone_pca.html
Good luck and please let me know if I can be of further assistance.
----------
Roy Susuico [Symantec Corp.]
Please continue to post your messages to the public discussion groups as
Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following
article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles,
our Online Support Genie, and FAQs, visit our pcANYWHERE support page:
http://www.symantec.com/techsupp/pca.html
Dustin Olds
I tried the Registry Edit and it does not work.
on NT running regedt32 I go to
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcANYWHERE\CurrentVersion\Host
I added a "value" ServiceStealthMode
made it "REG_DWORD" and set it "Binary" "1" and even then restarted
the machine and it does not hide the application from the taskbar or
hide the host button from anywhere.
This is something that I would really like to do (hide the running
host application from the user). I have already hidden the folder
from the "Programs" list, but having this running host application in
the taskbar allows the user to close it, then I have to go into
server manager and restart the service on these machines that I need
to connect to.
thank you for your help.
Roy Susuico (Symantec)
On 29 Sep 1998 12:56:08 GMT, Dustin Olds wrote:
>I tried the Registry Edit and it does not work.
>on NT running regedt32 I go to
>HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcANYWHERE\CurrentVersion\Host
>I added a "value" ServiceStealthMode
>made it "REG_DWORD" and set it "Binary" "1" and even then restarted
>the machine and it does not hide the application from the taskbar or
>hide the host button from anywhere.
>
>This is something that I would really like to do (hide the running
>host application from the user). I have already hidden the folder
>from the "Programs" list, but having this running host application in
>the taskbar allows the user to close it, then I have to go into
>server manager and restart the service on these machines that I need
>to connect to.
Run REGEDIT and see if ServiceStealthMode with a Value of "1" exists in the
registry setting defined above. If it does, are you logged on as an
Administrator? The settings above only hide the host icon from appearing
on the Taskbar. If the registry setting is correct, confirm that Service
Pack 3 for NT 4.0 has been applied. Also, verify that the latest update
for pcANYWHERE32 version 8.0 has been applied to the system.
To determine if the latest update for pcANYWHERE32 version 8.0 has been
applied, start pcANYWHERE32 then select Help / About pcANYWHERE and verify
the version number. If the version is not 8.02, build 220, then run
LiveUpdate.
To run the LiveUpdate within pcANYWHERE, select Utilities / LiveUpdate.
This procedure will run automatically and update the current version to
8.02.
If you are unable to run LiveUpdate, download 802up_a.exe (4.8 megs) from
the following URL:
http://www.symantec.com/techsupp/files/pca/pcanywhere32_for_windows95nt.html
The following Periodic Update file from our Knowledge Base describes the
fixes with 8.02:
Document Title: pcANYWHERE32 8.0 Periodic Update File
URL: http://service1.symantec.com/SUPPORT/pca.nsf/docid/19971218122738
Good luck and please let me know if the issue continues.