Norton AntiVirus Corporate Edition 7.5 - Server installation problem
Aaron
reposted here for greater visibility. If anyone could take the time
to help us find a possible solution, we'd greatly appreciate it.
Hi,
My server was hit by W32.Nimda.E@mm. After cleaning the machine with
the removal tool I noticed a yellow exclamation point on the vptray
shield icon. So I decided I would reinstall Norton AntiVirus. But
it won't install.
Details are:
W2K server - originally service pack 1 but I installed service
pack 2 to see if it would resolve the problem
Norton AntiVirus Corporate Edition 7.5
Free disk space only about 480Mb (this should be enough, shouldn't
it?)
What I tried so far...
>Install service pack 2
>Reinstall internet explorer 5.5
>Install latest version of windows installer (msiexec)
>Did a windows file protection scan (sfc /scannow)
>Manually removed Norton AV as described in one of your tech articles
>Downloaded and ran the Windows installer cleanup utility
>Created a new account which is only a member of the administrators
group and tried installing from there
>Checked dcom permissions with dcomconfig
>checked registry key permissions
>Tried reinstalling everything (in the following order):
Symantec System Center
Norton AntiVirus Snap-in
Symantec System Center Console Add-ons
Quarantine console
Central Quarantine
and finally Norton AntiVirus - They all installed fine except
Norton AntiVirus
>Ran the install with logging enabled - here is the log file:
=== Verbose logging started: 12/20/2001 13:36:32 Build type: SHIP
UNICODE 2.00.2600.00 Calling process: C:\WINNT\System32\MSIEXEC.EXE
===
MSI (c) (18:B8): Resetting cached policy values
MSI (c) (18:B8): Machine policy value 'Debug' is 0
MSI (c) (18:B8): ******* RunEngine:
******* Product: C:\Program Files\NAV\NAVSetup\NavCE.Msi
******* Action:
******* CommandLine: **********
MSI (c) (18:B8): Client-side and UI is none or basic: Running entire
install on the server.
MSI (c) (18:B8): Grabbed execution mutex.
MSI (c) (18:B8): Cloaking enabled.
MSI (c) (18:B8): Incrementing counter to disable shutdown. Counter
after increment: 0
MSI (s) (58:F0): Resetting cached policy values
MSI (s) (58:F0): Machine policy value 'Debug' is 0
MSI (s) (58:F0): ******* RunEngine:
******* Product: C:\Program Files\NAV\NAVSetup\NavCE.Msi
******* Action:
******* CommandLine: **********
MSI (s) (58:F0): Machine policy value 'DisableUserInstalls' is 0
MSI (s) (58:F0): File will have security applied from OpCode.
MSI (s) (58:F0): End dialog not enabled
MSI (s) (58:F0): Original package ==> C:\Program
Files\NAV\NAVSetup\NavCE.Msi
MSI (s) (58:F0): Package we're running from ==>
C:\WINNT\Installer\613766.msi
MSI (s) (58:F0): APPCOMPAT: unable to initialize database.
MSI (s) (58:F0): Machine policy value 'TransformsSecure' is 0
MSI (s) (58:F0): User policy value 'TransformsAtSource' is 0
MSI (s) (58:F0): APPCOMPAT: unable to initialize database.
MSI (s) (58:F0): Transforms are not secure.
MSI (s) (58:F0): Command Line: CURRENTDIRECTORY=C:\Program
Files\NAV\NAVSetup CLIENTUILEVEL=3 CLIENTPROCESSID=1816 %HOMEPATH=
%HOMEDRIVE= %HOMESHARE=
MSI (s) (58:F0): Product Code passed to Engine.Initialize:
''
MSI (s) (58:F0): Product Code from property table before transforms:
'{D6C64C68-F9F5-11D3-BEEA-00A0CC272509}'
MSI (s) (58:F0): Product Code from property table after transforms:
'{D6C64C68-F9F5-11D3-BEEA-00A0CC272509}'
MSI (s) (58:F0): Product not registered: beginning first-time install
MSI (s) (58:F0): Entering
CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (58:F0): User policy value 'SearchOrder' is 'nmu'
MSI (s) (58:F0): Adding new sources is allowed.
MSI (s) (58:F0): Package name extracted from package path:
'NavCE.Msi'
MSI (s) (58:F0): Package to be registered: 'NAVCE.MSI'
MSI (s) (58:F0): Note: 1: 2729
MSI (s) (58:F0): Note: 1: 2729
MSI (s) (58:F0): Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (58:F0): Machine policy value 'DisableMsi' is 0
MSI (s) (58:F0): Machine policy value 'AlwaysInstallElevated' is 1
MSI (s) (58:F0): User policy value 'AlwaysInstallElevated' is 0
MSI (s) (58:F0): Product installation will be elevated because user
is admin and product is being installed per-machine.
MSI (s) (58:F0): Running product
'{D6C64C68-F9F5-11D3-BEEA-00A0CC272509}' with elevated privileges:
Product is assigned.
MSI (s) (58:F0): TRANSFORMS property is now:
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 26
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 6
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 19
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 5
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 27
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 8
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 9
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 21
MSI (s) (58:F0): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Application Data
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 28
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 39
MSI (s) (58:F0): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (s) (58:F0): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Start Menu\Programs\Startup
MSI (s) (58:F0): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Start Menu\Programs
MSI (s) (58:F0): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Start Menu
MSI (s) (58:F0): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Desktop
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 48
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 7
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 11
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 16
MSI (s) (58:F0): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Templates
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\User Shell Folders 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explore
r\Shell Folders 3: 2
MSI (s) (58:F0): Found shell folder by spelunking through the
registry.
MSI (s) (58:F0): Note: 1: 2103 2: 20
MSI (s) (58:F0): Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0
5: 16
MSI (s) (58:F0): MSCOREE not loaded loading copy from system32
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (58:F0): Note: 1: 1402 2:
HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (58:F0): Machine policy value 'DisableRollback' is 1
MSI (s) (58:F0): Doing action: INSTALL
MSI (s) (58:F0): Running ExecuteSequence
MSI (s) (58:F0): Doing action: EngineStartup
MSI (s) (58:F0): Creating MSIHANDLE (1) of type 790542 for thread
1520
MSI (s) (58:F0): Doing action: StartUp
MSI (s) (58:F0): Creating MSIHANDLE (37) of type 790542 for thread
1520
MSI (s) (58:F0): Note: 1: 1708
MSI (s) (58:F0): Product: Norton AntiVirus Corporate Edition --
Installation operation failed.
MSI (s) (58:F0): Cleaning up uninstalled install packages, if any
exist
MSI (s) (58:F0): MainEngineThread is returning 1603
MSI (c) (18:B8): Decrementing counter to disable shutdown. If counter
>= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (18:B8): MainEngineThread is returning 1603
=== Verbose logging stopped: 12/20/2001 13:36:36 ===
The only things I didn't try yet (that I can think of are cleaning
out the temp folders - will try that next) and reinstalling the OS
(my last resort).
Please HELP!!!
Thanks
Printer-friendly version of the above message
Author: Rob Hirschbeck
Date: 11:51 AM, Dec 21 PDT
Subject: Re: Norton AntiVirus Corporate Edition 7.5 - Server
installation problem
After some more attempts at a solution...
Since I sent the original post I tried the following...
>Reinstall W2K Server with SP2 (did an upgrade not a clean install)
>Install Internet Explorer 6
>Double checked registry entryies
>Manually created the Registry key
HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info
This time I ran setup from the location on the hard disk where the CD
installer put the files (ie. C:\Program Files\NAV\NAVSetup\setup.exe)
The Windows Installer log file is here:
=== Verbose logging started: 12/21/2001 9:38:18 Build type: SHIP
UNICODE 2.00.2600.00 Calling process: C:\WINNT\System32\MSIEXEC.EXE
===
MSI (c) (1C:D4): Resetting cached policy values
MSI (c) (1C:D4): Machine policy value 'Debug' is 0
MSI (c) (1C:D4): ******* RunEngine:
******* Product: C:\Program Files\NAV\NAVSetup\NavCE.Msi
******* Action:
******* CommandLine: **********
MSI (c) (1C:D4): Machine policy value 'DisableUserInstalls' is 0
MSI (c) (1C:D4): Cloaking enabled.
MSI (c) (1C:D4): End dialog not enabled
MSI (c) (1C:D4): Original package ==> C:\Program
Files\NAV\NAVSetup\NavCE.Msi
MSI (c) (1C:D4): Package we're running from ==>
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\3873958.msi
MSI (c) (1C:D4): APPCOMPAT: looking for appcompat database entry with
ProductCode '{D6C64C68-F9F5-11D3-BEEA-00A0CC272509}'.
MSI (c) (1C:D4): APPCOMPAT: no matching ProductCode found in
database.
MSI (c) (1C:D4): Machine policy value 'TransformsSecure' is 0
MSI (c) (1C:D4): User policy value 'TransformsAtSource' is 0
MSI (c) (1C:D4): APPCOMPAT: looking for appcompat database entry with
ProductCode '{D6C64C68-F9F5-11D3-BEEA-00A0CC272509}'.
MSI (c) (1C:D4): APPCOMPAT: no matching ProductCode found in
database.
MSI (c) (1C:D4): Transforms are not secure.
MSI (c) (1C:D4): Command Line: CURRENTDIRECTORY=C:\Program
Files\NAV\NAVSetup CLIENTUILEVEL=0 CLIENTPROCESSID=1820 %HOMEPATH=\
%HOMEDRIVE=C: %HOMESHARE=
MSI (c) (1C:D4): Product Code passed to Engine.Initialize:
''
MSI (c) (1C:D4): Product Code from property table before transforms:
'{D6C64C68-F9F5-11D3-BEEA-00A0CC272509}'
MSI (c) (1C:D4): Product Code from property table after transforms:
'{D6C64C68-F9F5-11D3-BEEA-00A0CC272509}'
MSI (c) (1C:D4): Product not registered: beginning first-time install
MSI (c) (1C:D4): Entering
CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (1C:D4): User policy value 'SearchOrder' is 'nmu'
MSI (c) (1C:D4): Adding new sources is allowed.
MSI (c) (1C:D4): Package name extracted from package path:
'NavCE.Msi'
MSI (c) (1C:D4): Package to be registered: 'NAVCE.MSI'
MSI (c) (1C:D4): Note: 1: 2729
MSI (c) (1C:D4): Note: 1: 2729
MSI (c) (1C:D4): Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (1C:D4): Machine policy value 'DisableMsi' is 0
MSI (c) (1C:D4): Machine policy value 'AlwaysInstallElevated' is 1
MSI (c) (1C:D4): User policy value 'AlwaysInstallElevated' is 0
MSI (c) (1C:D4): Product installation will be elevated because user
is admin and product is being installed per-machine.
MSI (c) (1C:D4): Running product
'{D6C64C68-F9F5-11D3-BEEA-00A0CC272509}' with elevated privileges:
Product is assigned.
MSI (c) (1C:D4): TRANSFORMS property is now:
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\Application Data
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\Favorites
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\NetHood
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\My Documents
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\PrintHood
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\Recent
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\SendTo
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\Templates
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Application Data
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\Local Settings\Application Data
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\My Documents\My Pictures
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Start Menu\Programs\Startup
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Start Menu\Programs
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Start Menu
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Desktop
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\Start Menu\Programs\Administrative Tools
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\Start Menu\Programs\Startup
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\Start Menu\Programs
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\Start Menu
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\Administrator\Desktop
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\Documents and
Settings\All Users\Templates
MSI (c) (1C:D4): SHELL32::SHGetFolderPath returned: C:\WINNT\Fonts
MSI (c) (1C:D4): Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0
5: 16
MSI (c) (1C:D4): MSCOREE not loaded loading copy from system32
=== Logging started: 12/21/2001 9:38:19 ===
MSI (c) (1C:D4): Machine policy value 'DisableRollback' is 1
MSI (c) (1C:D4): Doing action: INSTALL
Action start 9:38:19: INSTALL.
MSI (c) (1C:D4): UI Sequence table 'InstallUISequence' is present and
populated.
MSI (c) (1C:D4): Running UISequence
MSI (c) (1C:D4): Doing action: EngineStartup
Action start 9:38:19: EngineStartup.
MSI (c) (1C:D4): Creating MSIHANDLE (1) of type 790542 for thread 724
Action ended 9:38:20: EngineStartup. Return value 1.
MSI (c) (1C:D4): Doing action: StartUp
Action start 9:38:20: StartUp.
MSI (c) (1C:D4): Creating MSIHANDLE (2) of type 790542 for thread 724
Action ended 9:38:20: StartUp. Return value 3.
MSI (c) (1C:D4): Skipping action: SetupCompleteError (condition is
false)
Action ended 9:38:20: INSTALL. Return value 3.
Property(C): DiskPrompt = [1]
Property(C): Registration = No
Property(C): UpgradeCode = {D6C64C69-F9F5-11D3-BEEA-00A0CC272509}
Property(C): InitDeferredProperties = 1
Property(C): ProductName = Norton AntiVirus Corporate Edition
Property(C): DialogCaption = InstallShield for Windows Installer
Property(C): ProductVersion = 7.5.0.0000
Property(C): ProductID = None
Property(C): AppDataFolder = C:\Documents and
Settings\Administrator\Application Data\
Property(C): CommonFilesFolder = C:\Program Files\Common Files\
Property(C): DesktopFolder = C:\Documents and Settings\All
Users\Desktop\
Property(C): FontsFolder = C:\WINNT\Fonts\
Property(C): FavoritesFolder = C:\Documents and
Settings\Administrator\Favorites\
Property(C): NetHoodFolder = C:\Documents and
Settings\Administrator\NetHood\
Property(C): PersonalFolder = C:\Documents and
Settings\Administrator\My Documents\
Property(C): PrintHoodFolder = C:\Documents and
Settings\Administrator\PrintHood\
Property(C): ProgramFilesFolder = C:\Program Files\
Property(C): ProgramMenuFolder = C:\Documents and Settings\All
Users\Start Menu\Programs\
Property(C): RecentFolder = C:\Documents and
Settings\Administrator\Recent\
Property(C): SendToFolder = C:\Documents and
Settings\Administrator\SendTo\
Property(C): StartMenuFolder = C:\Documents and Settings\All
Users\Start Menu\
Property(C): StartupFolder = C:\Documents and Settings\All
Users\Start Menu\Programs\Startup\
Property(C): System16Folder = C:\WINNT\System\
Property(C): SystemFolder = C:\WINNT\System32\
Property(C): TempFolder = C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\
Property(C): TemplateFolder = C:\Documents and Settings\All
Users\Templates\
Property(C): WindowsFolder = C:\WINNT\
Property(C): SOURCEDIR = C:\Program Files\NAV\NAVSetup\
Property(C): AdminToolsFolder = C:\Documents and Settings\All
Users\Start Menu\Programs\Administrative Tools\
Property(C): CommonAppDataFolder = C:\Documents and Settings\All
Users\Application Data\
Property(C): LocalAppDataFolder = C:\Documents and
Settings\Administrator\Local Settings\Application Data\
Property(C): MyPicturesFolder = C:\Documents and
Settings\Administrator\My Documents\My Pictures\
Property(C): ProductLanguage = 1033
Property(C): VersionNT = 500
Property(C): CREATEICONSANDMENUITEMS = 1
Property(C): AdminUser = 1
Property(C): NewFolder = NewFolder-NOTUSED
Property(C): DefaultUIFont = Tahoma8
Property(C): AgreeToLicense = No
Property(C): ProgressType0 = install
Property(C): _IsSetupTypeMin = Typical
Property(C): _IsMaintenance = Remove
Property(C): ARPHELPLINK = http://www.symantec.com
Property(C): ARPHELPTELEPHONE =
Property(C): DiskSerial = 1234-5678
Property(C): Display_IsBitmapDlg = 1
Property(C): ErrorDialog = SetupError
Property(C): InstallChoice = AR
Property(C): INSTALLLEVEL = 100
Property(C): Manufacturer = Symantec Corporation
Property(C): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(C): RebootYesNo = Yes
Property(C): ReinstallFileVersion = o
Property(C): ReinstallRepair = r
Property(C): SetupType = Typical
Property(C): ApplicationUsers = AllUsers
Property(C): ProgressType1 = Installing
Property(C): ProgressType2 = installed
Property(C): ProgressType3 = installs
Property(C): ReinstallModeText = amus
Property(C): ARPNOREPAIR = 0
Property(C): ARPURLINFOABOUT = http://www.symantec.com
Property(C): ARPURLUPDATEINFO = http://www.symantec.com
Property(C): ProductCode = {D6C64C68-F9F5-11D3-BEEA-00A0CC272509}
Property(C): INSTALLMAILSNAPINCCMAIL = 1
Property(C): INSTALLMAILSNAPINMS = 1
Property(C): INSTALLMAILSNAPINNOTES = 1
Property(C): SCANMEMORYDURINGINSTALL = 1
Property(C): INSTALLLIVEUPDATE = 1
Property(C): AUTOPROTECTATSTARTUP = 1
Property(C): RUNLIVEUPDATE = 1
Property(C): NETSETUPTYPE = 2
Property(C): ALLUSERS = 1
Property(C): LOGENABLED = 1
Property(C): ALLOWUI = No
Property(C): COMPANYNAME = Carl Manufacturing USA, Inc.
Property(C): USERNAME = Richard J. Schultz
Property(C): PackageCode = {5B9A3D68-00E6-11D4-BEEA-00A0CC272509}
Property(C): ProductState = 2
Property(C): PackagecodeChanging = 1
Property(C): CURRENTDIRECTORY = C:\Program Files\NAV\NAVSetup
Property(C): CLIENTUILEVEL = 0
Property(C): CLIENTPROCESSID = 1820
Property(C): VersionDatabase = 110
Property(C): VersionMsi = 2.00
Property(C): WindowsBuild = 2195
Property(C): ServicePackLevel = 2
Property(C): ServicePackLevelMinor = 0
Property(C): MsiNTProductType = 3
Property(C): WindowsVolume = C:\
Property(C): GPTSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): ShellAdvtSupport = 1
Property(C): Intel = 6
Property(C): PhysicalMemory = 512
Property(C): VirtualMemory = 843
Property(C): LogonUser = Administrator
Property(C): UserSID = S-1-5-21-220523388-725345543-682003330-500
Property(C): UserLanguageID = 1033
Property(C): ComputerName = SERVER01
Property(C): SystemLanguageID = 1033
Property(C): ScreenX = 800
Property(C): ScreenY = 600
Property(C): CaptionHeight = 19
Property(C): BorderTop = 1
Property(C): BorderSide = 1
Property(C): TextHeight = 16
Property(C): ColorBits = 16
Property(C): TTCSupport = 1
Property(C): RedirectedDllSupport = 1
Property(C): Time = 9:46:08
Property(C): Date = 12/21/2001
Property(C): Privileged = 1
Property(C): DATABASE =
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\3873958.msi
Property(C): OriginalDatabase = C:\Program
Files\NAV\NAVSetup\NavCE.Msi
Property(C): SourceDir = C:\Program Files\NAV\NAVSetup\
Property(C): VersionHandler = 2.00
Property(C): RollbackDisabled = 1
Property(C): UILevel = 5
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
=== Logging stopped: 12/21/2001 9:46:08 ===
MSI (c) (1C:D4): Note: 1: 1708
MSI (c) (1C:D4): Product: Norton AntiVirus Corporate Edition --
Installation operation failed.
MSI (c) (1C:D4): Grabbed execution mutex.
MSI (c) (1C:D4): Cleaning up uninstalled install packages, if any
exist
MSI (c) (1C:D4): MainEngineThread is returning 1603
=== Verbose logging stopped: 12/21/2001 9:46:08 ===
As you can see, it still does'nt work.
One other thing I noticed (not sure if it is important) is that one
of your suggested workarounds to this problem is to make sure
CREATOR/OWNER has full control on the
HKEY_LOCAL_MACHINE\SOFTWARE\INTEL... keys. Well on the advanced tab
of regedt32 security CREATOR\OWNER has full control on "subkeys
only". I tried changing this to full control on "this key and all
subkeys" but it always reverts back to the original settings. This
behavior happens on every W2K system I looked at so I figured it was
normal.
Rob
RP
IF you want to reinstall and it wont work,
Remove all component that can be uninstalled.
reboot
delete key from registry
HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDesk\VirusProtect6
if they are still there
delete the NAV folders, depends on OS where they are, if they are there
reboot
then reinstall
David
"Aaron" <apre...@hotmail.com> wrote in message
news:fbb24eb7.01122...@posting.google.com...
Aaron
uninstall that symantec has on their web site. That includes removing
that registry key. Is there anyone out there knowledgeable about our
problem?
Aaron
"RP" <david...@mediaone.net> wrote in message news:<m1PU7.1048$l8....@typhoon.jacksonville.mediaone.net>...
Bill
other products. It's easier to troubleshoot 1 app at a time.
rwcmick
removing ALL the reg keys, we can't install either 7.6 or 7.5
apre...@hotmail.com (Aaron) wrote in message news:<fbb24eb7.01122...@posting.google.com>...
Aaron
clean install of Win2K is the only thing we have not done, but we
really don't want to have to do that.
Aaron
natur...@yahoo.com (rwcmick) wrote in message news:<9046b960.01122...@posting.google.com>...