ATTACH E-MAIL TO CONTACT

[Jim Lee [Symantec]]

On 29 Sep 1998 01:05:23 GMT, Tim Hall wrote:

>Configuration Information:
> Operating system: Windows NT 4.0
> Network: --Other--
>
>Problem: I can no longer cause an E-mail that I originally sent
>directly from Outlook98 to be attached to a contact. After I've sent
>the E-mail, I highlight it in the Sent Folder from the ACT E-mail
>View window, Outlook98 Inbox, Sent Folder. I then do E-mail, Attach
>E-mail to Contact and chose the proper contact from the dialog box.
>I'm ACT 4.0.2. This used to work. I've checked
>ACT/Preferences/E-mail and nothing's changed that I can detect.

Hi Tim,

First can you attach other files to an email message? Have you tried
attaching other messages from the sent folder, to test if it is just a
single message or any message in the folder?

Let us know if we can be of further help.

Jim Lee [Symantec Corp.]

Please continue to post your messages to the public discussion groups
as Symantec does not provide support via private e-mail.

If you have difficulty getting a response, please read the following
article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support
articles, our Online Support Genie, and FAQs, visit our ACT! support
page:

http://www.symantec.com/act/

[Tim Hall]

Thanks, Jim, for the quick reply.

Answers to your questions:

Q: First can you attach other files to an email message?
A: Yes. I can attach Word.doc's, for example, either to an e-mail
initiated from ACT or initiated from Outlook98.

Q: Have you tried attaching other messages from the sent folder, to

test if it is just a single message or any message in the folder?

A: Yes. I've tried others from the Sent Items folder and even from
other folders I've created.

Please continue to help. I sure was hoping you'd respond initially,
that this was a known problem being fixed. No such luck, huh?

Thanks,
-Tim-
----------------------------------------------------