ACT 4 Crashing
Bruce Ross
Operating system: Windows NT 4.0
Network: --Other--
I am running Windows NT 4.0 with ACT 4.02, Word Perfect 8, service
pack 4 and Lotus 123 Millinium. I am tied to a network but my ACT
installation was local to my work station and my ACT database is on
my local drive.
I recently upgraded to ACT 4.0. I had a lot of crashing problems. I
called the standard support line. My contact ID is - 300260112. My
problems are always exactly the same. Fatal error message with
Access Violation at 0xc0000005. Sometimes ACT didn't crash right
away but instead blew away Word Perfect.
I recently got a brand new machine, with fresh installs of all
programs. Guess what same problem, except now ACT sometimes blows
away Lotus 123.
I just waited on standard help line for 30 minutes and was
disconnected. I crash 3 to 4 times a day and need help.
Bruce Ross
Jim Lee [Symantec]
Hi Bruce,
I can find no specific tie to the error message location in our
knowledge base. I have some questions for clarification and some tests
to further trouble shoot the situation.
1. Is ACT! 4.0 installed over ACT! 3.0? If so backup all your data;
databases documents reports etc. Uninstall ACT!. Delete the ACT
folder.
2. Check the system for *.TMP files and delete. Delete any folders
which start with tilde like ~SIWxx.
3. Check the Paging File Size and make sure it is set to at least
150mbs or 25% of free disk space which ever is larger.
4. Check the config.sys file for a files= line if the number is less
than 100 change to 100.
5. Reinstall ACT! 4.0 from the CD, make sure you have administrative
rights when installing to ensure the registry files are updated
correctly.
When you say ACT! blows away 123 what do you mean?
How much RAM and free space are available on your machine?
1We appreciate your use of Online Services.
Jim Lee [Symantec Corp.]
Please continue to post your messages to the public discussion groups
as Symantec does not provide support via private e-mail.
If you have difficulty getting a response, please read the following
article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
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