Problems receiving & sending faxes

[Eero M]

Hello S.,
> I'm having problems both sending and receiving some faxes, but not
> all.
> In receiving, some senders get cut off immediately after
> connection.
> In sending, problems usually occur when the receiving fax has
> some voice message on it(the type that's supposed to switch to fax
> when it detects the tone).

You may need to turn off Detect Busy as some modems think that a voice is a busy tone.

> Also re: sending problems, occasionally it appears that a fax has
> been sent, but the recipient receives nothing.
>
> Windows 95. Modem is US Robotics Sportster 56K. It's on COM1. IRQ
> 04. Class 1. Fax initialization string 1 is:
> AT&F&D2&C1&H1&R2&I0S7=55
> Line 2: ATS36=0. Hardware flow control is checked: AT&H1&R2&I0.
> The only option checked is ECM for sending. In the Reset window:
> ATZ
>

Check out the following technical notes:

http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/1997411125028

http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/19971229162435

http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/199822112947

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Thank you,
Eero M. [Symantec Corp.]

Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

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