Problem sending

Eero M (Symantec)

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Sep 28, 1998, 3:00:00 AM9/28/98

to

Hello John,
>Am on Win 98, Us Robotics pro message modem.
>When sending a fax it starts ok - connects, begins sending, then
>freezes up - sometimes it gets through the first page and stops half
>way through the second - get a message saying 'cannot send data to
>hardware'
>Happens most of the time - occasionally I succeed, but only if it's a
>one pager.

Check the Modem properties
- Check the Initialization speed to make sure it is 2400

--
Thank you,
Eero M. [Symantec Corp.]

Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax Pro
support page:

http://www.symantec.com/cgi-bin/menu.cgi?URL=%2Ftechsupp%2Fwinfax%2Fallservices_winfax.html

----

John Yianni

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Sep 28, 1998, 3:00:00 AM9/28/98

to

Did what you suggested and changed initialization speed to 2400 -
tried to send a 2 pager. Froze up as before before it got to the end
of page 1. Unfortunately problem persists. Any other suggestions? The
other day I deleted winfax and reloaded, added patch 803, but to no
avail.
JY

Eero M

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Sep 29, 1998, 3:00:00 AM9/29/98

to

Hello John,
> Am on Win 98, Us Robotics pro message modem.
> When sending a fax it starts ok - connects, begins sending, then
> freezes up - sometimes it gets through the first page and stops half
> way through the second - get a message saying 'cannot send data to
> hardware'
> Happens most of the time - occasionally I succeed, but only if it's a
> one pager.

Setup Modem Properties
1) Check the Initialization speed to make sure it is 2400

Eero M

unread,

Sep 29, 1998, 3:00:00 AM9/29/98

to

Hello John,

> Did what you suggested and changed initialization speed to 2400 -
> tried to send a 2 pager. Froze up as before before it got to the end
> of page 1. Unfortunately problem persists. Any other suggestions? The
> other day I deleted winfax and reloaded, added patch 803, but to no
> avail.
> JY

Perhaps the modem configuration information within the WinFax Pro portion of your registry is damaged. To solve this, we would
need to remove this information manually and then reconfigure the modem for use with Winfax Pro. The procedure to do so follows:

/-------------------------------------------------------------------------------------------------------------------------------\
A. Exit Winfax and the controller
1. Exit Winfax Pro
2. Down near your system clock is an icon of a small yellow
fax machine. Click on it with your right mouse button. Once
it shows you a menu, left click on the EXIT option.
B. Start the DELTEST utility
1. Go to START-->FIND-->FILES OR FOLDERS
2. In the named field, type 'DELTEST.EXE'
3. Click the "Find Now" button
4. When the file appears in the bottom portion, double-click
on it to start it up.
C. Use the utility to erase the modems information from the Winfax registry. This will NOT affect the modem in Windows 95/NT
1. Select "Custom Diagnostics" and click "Next"
2. Select "Registry Editor" with a checkmark and click "Next"
3. Click on the "Advanced Button" on the right hand side. An
abridged version of your registry appears.
4. If you have a Commsuite(Shared) folder on the left hand
side of your screen, click the '+' to the left of it to expand
the folders within. Otherwise, perform the same action on the
Commsuite folder.
5. One of the expanded folders is named "Modems". Highlight
this and press delete on your keyboard and affirm the action.
6. Exit from the registry editor window
D. Exit DELTEST utility and reconfigure modem in Winfax.
1. Click "Cancel" on the Deltest and click "Yes" to confirm
the action when prompted.
2. Exit the "Find" window - not needed anymore.
3. Shut down and restart the computer
4. Start Winfax Pro program
5. In the program, from the menu, click SETUP-->MODEM.
6. Make sure your fax modem is listed in the "Active Modem"
field. If it is not use the drop down arrow to the right of
it to make it so.
7. Click "OK" and the modem configuration wizard will begin.
8. Follow through with the wizard until it states "Finished"
\-------------------------------------------------------------------------------------------------------------------------------/