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Eero M

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Sep 29, 1998, 3:00:00 AM9/29/98
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Hello Bruce,
> When I auto print from win pro 8.0 on receipt of a fax, the print
> comes out all jumbles. Sometimes I can get a decent print if I go
> into the viewer and pull up the display print and print from there.
> This is driving me nuts and I have spent over an hour trying to get
> this msg. to you. pls help me with this.

What make/model of printer are you using?
Is it local or on a network?
How much memory does the printer have (in case it is a Laser printer)
Do the faxes VIEW ok in WinFax?

As a test, change your video driver to plain VGA, and see if it helps. Go to Start, Settings, Control Panel, Display, Settings,
Advanced, and Change the Adapter. You may need to Show all devices and choose Standard VGA. If this fixes it you would want to
try a different driver that gives you the colors and resolution you want, but that does not crash. You could contact your video
manufacturer and see if they have a new driver. You may also want to delete then reinstall your current driver.

Also if you are not yet running WinFax version 8.03 please upgrade using LiveUpdate.

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Thank you,
Eero M. [Symantec Corp.]

Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax Pro
support page:

http://www.symantec.com/cgi-bin/menu.cgi?URL=%2Ftechsupp%2Fwinfax%2Fallservices_winfax.html

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