Read the following web document:
How to Troubleshoot TAPI Errors, Fax/Modem Alerts and Other Modem-Related Problems
http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/1997428212552
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Thank you,
Eero M. [Symantec Corp.]
Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax Pro
support page:
http://www.symantec.com/cgi-bin/menu.cgi?URL=%2Ftechsupp%2Fwinfax%2Fallservices_winfax.html
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