Program crashes every time

[Grace Testani]

Configuration Information:
Operating system: --Other--

I can not get this program to work correctly since re-installing and
adding the TalkWorks component.

When I try to send a fax -- either from the controller or from within
Word 97 -- the system crashes.

Fortunately I have Norton CrashGuard and am able to "fix" and
proceed. But then everything is hosed up (normal printing, etc.) so
I am forced to re-boot.

Here's Norton CrashGuard's report:
Wfxvctel - 2 crashes (within 5 minutes)
-- WFXVCAPP.DLL - 2 times
Wfxctl32 -- 58 crashes
-- WFXCTL32.DLL - 38 times
-- WFC30.DLL - 6 times
-- WFXUT32C.DLL - 13 times
-- KERNEL32.DLL - 1 time

Plus the OLECahnnelWnd becomes frozen after these crashes.

Please help, this is really getting in the way of my conducting
business.

Sincerely,
Grace Testani
Creative Computing Center, Inc.

[Eero M]

Grace Testani <xg...@ix.netcom.com> wrote in article <980828203710.7356787062@servicenews>...

Read the following technical notes that deal with the errors you are getting:

http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/199752181215

http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/1998129171750

If you could provide the exact error message (from the CGSTATS.CG file which is located in the Norton CrashGuard folder) we would
be able to give a more exact solution.

--
Thank you,
Eero M. [Symantec Corp.]

Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax Pro
support page:

http://www.symantec.com/cgi-bin/menu.cgi?URL=%2Ftechsupp%2Fwinfax%2Fallservices_winfax.html

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