Internet Fax - WinPro - ACT Not Working
John Venable
Operating system: --Other--
Below is my (still) unanswered question with a response from the ACT
guy. Can anyone here shed any light? Thanks,
John V.
I own ACT 4.x, WinFax 8.03, and have a valid, functioning Internet
fax account through comfax. I have set Winfax to Always use Internet
fax since no modem is attached to my machine.
>I generate a mail-merge in ACT which I designate to be sent via fax.
ACT generates the fax correctly, but it appears and remains in the
Winfax outbox with a "regular fax" icon attached to it. It's
perpetually waiting to be sent, I guess because there is no active
modem. The problem seems to be that it has been designated as a
regular fax (either by ACT or WinFax) and not an internet fax. I
can't seem to manually redesignate it as an internet fax. And send
now does nothing.
>
By the way, initiating and sending Internet faxes from within Winfax
works fine.
>><<
Hello John,
There is no setting from with in ACT! to change the way it interfaces
with Winfax 8.03.
Since the Faxes from ACT! are coming over as if they were to be sent
via a Dial out, then that must be the way interface sees them.
For any possible work around you will need to contact Winfax support.
Maybe there is something in WinFax preference settings that can help.
>>>
Thank You for your inquiry.
Paul Carter [Symantec]
ACT! Technical Support
Eero M (Symantec)
>Below is my (still) unanswered question with a response from the ACT
>guy. Can anyone here shed any light? Thanks,
>
>John V.
>
>I own ACT 4.x, WinFax 8.03, and have a valid, functioning Internet
>fax account through comfax. I have set Winfax to Always use Internet
>fax since no modem is attached to my machine.
>>I generate a mail-merge in ACT which I designate to be sent via fax.
>ACT generates the fax correctly, but it appears and remains in the
>Winfax outbox with a "regular fax" icon attached to it. It's
>perpetually waiting to be sent, I guess because there is no active
>modem. The problem seems to be that it has been designated as a
>regular fax (either by ACT or WinFax) and not an internet fax. I
>can't seem to manually redesignate it as an internet fax. And send
>now does nothing.
>>
>By the way, initiating and sending Internet faxes from within Winfax
>works fine.
>>><<
>
Are you connected to the internet provider when you are doing the fax send from Act?
If not make the connection first then startup WinFax and Act.
--
Thank you,
Eero M. [Symantec Corp.]
Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax Pro
support page:
http://www.symantec.com/cgi-bin/menu.cgi?URL=%2Ftechsupp%2Fwinfax%2Fallservices_winfax.html
----
Eero M (Symantec)
>> Are you connected to the internet provider when you are doing the fax send from Act?
>>
>> If not make the connection first then startup WinFax and Act.
>>
>T1. Any other thoughts?
In Act what word processor do you have setup? (I tried Internet fax with Act WordProcessor)
I removed my modem from WinFax setup and sent an Internet fax and it sent OK.
NOTE: I am using Act 3.08 only and WinFax 8.03.
Maybe there is a corruption in the log files.
You may be experiencing the symptoms of the beginnings of log file corruption here. In Winfax, go to the 'Help' menu and choose
'Winfax Help Topics'. In the Help screen go to the Index tab and search for "Delfix". Read about using DELFIX -REBUILD to repair
log file corruption. You might even want to print this out.
Shut down Winfax and the controller again. Then use the delfix utility to rebuild the STATUS.WFB file in your \WINFAX\DATA folder
as specified in the help document. This should repair the problems.
/-----------------------------------------------------------------------------------------------------------------------------------
-------------------------\
Shut down the controller:
1. After exiting WinFax, click on the small yellow fax machine icon (the WinFax Pro Controller) down near your clock with your
right mouse button and then left click on the "exit" menu item.
2. If that menu item is "grayed out" or the controller does not disappear after selecting it, press the CTRL, ALT, and DEL keys at
the same time.
3.. A "Close Program" dialog box appears. Highlight the WFXCTL32 entry and click on the END TASK button.
4. Make sure that WFXCTL32 is gone from the list by reobtaining the CTRL, ALT, DEL keys again.
5. If it is gone go back to step 2, otherwise the controller is gone, and continue with the repair utility, delfix.
DELFIX:
1. Click on START, RUN
2. Type the full path name where DELFIX.EXE is located. For
example,
C:\PROGRAM FILES\SYMANTEC\WINFAX\DELFIX.EXE
3. Click OK.
4. The DELFIX dialog box appears. Locate the file STATUS.WFB
(usually found
in the WINFAX\DATA directory). Click OPEN.
5. DELFIX will now try to repair the log file.
Using DELFIX to repair & rebuild the log files.
If you still experience problems with the log files are running
DELFIX. You can also try the "-rebuild" option to completely rebuild
the log file structure. Repeat steps 1 through 5 above. You will need to
add the "-rebuild" parameter to the Run line. For example,
"C:\PROGRAM FILES\SYMANTEC\WINFAX\DELFIX.EXE" -REBUILD
Note: You will have to enclose the path to DELFIX.EXE in quotes
followed by -REBUILD.
\-----------------------------------------------------------------------------------------------------------------------------------
-------------------------/
In the unlikely event that the above has failed to fix the problem, you will have to delete the files that are tracking your faxes
(the logs). WARNING: This procedure will delete all faxes from your default (send/receive/outbox) message store. To save faxes
from all folders in the default message store, create a new message store and save the faxes in folders under that. The deletion
procedure follows:
/-----------------------------------------------------------------------------------------------------------------------------------
-------------------------\
Shut down the controller:
1. After exiting winfax, press the CTRL, ALT, and DEL keys at the same time.
2. A "Close Program" dialog box appears. Highlight the WFXCTL32 entry and click on the END TASK button.
3. Make sure that WFXCTL32 is gone from the list by reobtaining the CTRL, ALT, DEL keys again.
4. If it is gone go back to step 2, otherwise the controller is gone, and continue with the next step.
5. Move all files in your \WINFAX\DATA directory that start with these six characters: STATUS. There will be various endings but
any and all files that begin with STATUS should be moved to another directory. They can even be deleted at this point.
6 Restart Winfax. If the problem is gone then your log files were too badly damaged for repair. Winfax should be completely ready
to go now.
\-----------------------------------------------------------------------------------------------------------------------------------
-------------------------/
John Venable
in outcomes. I rebuilt the log files. I also tried switching to the
ACT word processor (nice experiment by the way: much less of a memory
hog than Word). I sent myself a mail merge document via fax. And
again it appears in the Winfax Outbox as a regular fax.
Note that I HAVE been able to convert this regular fax to an Internet
fax. I drag the fax to the Send folder, then resubmit. The addressee
at that time is properly recognized as an Internet fax candidate.
But, this process kinda defeats the purpose.
One other possible useless factoid: every time WinFax boots, I get an
error message saying my modem isn't hooked up. I say okay and things
seems to continue normally (except for this problem.) And again, all
faxes sent directly from Winfax have no problems. It's in the ACT -
Winfax interface I think.
The two things different from yours and my setup are: an older
version of ACT, and I have a LAN connection to the internet. Could it
be a bug, plain and simple?
John V.
> In Act what word processor do you have setup? (I tried Internet fax with Act WordProcessor)
>
> I removed my modem from WinFax setup and sent an Internet fax and it sent OK.
>
> NOTE: I am using Act 3.08 only and WinFax 8.03.
>
> Maybe there is a corruption in the log files.
>
> You may be experiencing the symptoms of the beginnings of log file corruption here. In Winfax, go to the 'Help' menu and choose
> 'Winfax Help Topics'. etc. etc.
Eero M
> The two things different from yours and my setup are: an older
> version of ACT, and I have a LAN connection to the internet. Could it
> be a bug, plain and simple?
Actually only one, I have a LAN connection to the internet at work as well. I will see if I can get Act 4 installed and try it out
to see if there is something in Act 4 and WinFax 8.03 that cause the issue.
I also got the error that there was no modem in WinFax.
NOTE: WinFax was never designed to run without a modem.
Also when I setup for Internet, I first had WinFax setup for Modem only and removed the Modem and switch to Always use the
Internet.
--
Thank you,
Eero M. [Symantec Corp.]
Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax Pro
support page:
http://www.symantec.com/cgi-bin/menu.cgi?URL=%2Ftechsupp%2Fwinfax%2Fallservices_winfax.html
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