Posting to a Fax Service
Terry Daugherty
Operating system: --Other--
I have been unsuccessful in sending a fax to a service (I-Link) to
have it placed in my fax-on-demand box. I have a Pentium system with
Windows 95 and a USR 33.6 data/fax/voice modem. I am able to send
faxes under most circumstances, but this service has me go through
several voice prompts then asks me to "press start on my fax
machine". I have tried using direct send; I can hear both sender and
receiving trying to connect, but after several seconds, the service
drops the fax connection and begins to go through its voice prompts
again.
Bottom line, is there anyway I can get WinFax Pro 8.0 to send my fax
when the service prompts me to "press start"?
Samuel Carboni
wrote:
Hi Terry,
The following assumes you have a phone plugged into the phone jack of
your modem:
In the Winfax Send Dialog, enter as the phone number a string of
dashes: "--------". Then dial manually, and click send. Winfax Pro
will inform you that there is no phone number selected, would you like
to use the current connection? If you click 'yes' it will begin
negotiation sequences and you can then hang up the phone.
Thank you for posting,
Samuel Carboni [Symantec Corp.]
Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our Winfax Pro support page:
Terry Daugherty
Thanks, Samuel...
That is essentially what I had done the first time, with the
exception of typing in the dashes "-------". I can hear the
negotiation sequences, but instead of both sides "squealing", one
side (my I-Link account) squeals and the other (my modem) just beeps.
I thought for a while that the problem might be with the service,
but others I know have no problems posting their fax-on-demand
documents from a fax machine. I know that my modem is working
because I am able to send faxes to a fax/voice mailbox.
Would the fact that I am using a trial version be a factor? I like
WinFax Pro, but the ability to post to my fax-on-demand account is
important from a business perspective and that is why I am evaluating
this product.
Thanks.
Samuel Carboni
wrote:
||That is essentially what I had done the first time, with the
||exception of typing in the dashes "-------". I can hear the
||negotiation sequences, but instead of both sides "squealing", one
||side (my I-Link account) squeals and the other (my modem) just beeps.
|| I thought for a while that the problem might be with the service,
||but others I know have no problems posting their fax-on-demand
||documents from a fax machine. I know that my modem is working
||because I am able to send faxes to a fax/voice mailbox.
||
||Would the fact that I am using a trial version be a factor? I like
||WinFax Pro, but the ability to post to my fax-on-demand account is
||important from a business perspective and that is why I am evaluating
||this product.
||
||Thanks.
Hi Terry,
This may be a modem configuration issue, actually. Try reconfiguring
your modem for use in Winfax Pro using the following procedure as the
guideline:
/----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------\
1. Start Winfax Pro program
2. In the program, from the menu, click SETUP-->MODEM.
3. Highlight your modem in the connection device list.
4. Hold down either <SHIFT> key on your keyboard while you click on
the "Properties" button.
5. After reading the first two screens, wait until the modem is done
with the qeuerying process, and write down the results. There are
three possible outcomes.
1 This modem supports DATA. You have a data modem
and should not be running winfax.
2 This modem supports DATA, FAX. You have a faxmodem,
and may need to know what type of chipset you have.
3 This modem supports DATA, FAX, VOICE You have a voicemodem,
and winfax will tell you what kind of chipset you have.
After the qeuerying process and results, click next. On this screen,
you will see one of three formats.
1 If your modem has a properly installed information file
(.inf), you will see a checkered flag, click finish.
2 If your modem has only fax capability, you may see a screen
asking you to select a model. There are few models here, and winfax
only reports chipsets for voice modems. Generic class 1 will work, but
if you can find out the chipset, you will know the flow control (&k3
for rockwell, &h1 for US robotics, and \q3 for at&t/cirrus logic
chipset modems. Your manual may have a list of at commands, which may
include one of these three commands. If you find one of these commands
with a reference to flow control, that is your chipset, irrespective
of who made the modem). If in doubt, and you are unable to make any
determination, try setting the modem to each one, then sending a fax.
The fax with the most reliable and fastest send is probably the one
with the correct flow control.
3 If your modem is a voice capable modem, and does not have ANY
of the information files installed, winfax will offer the choice of
manufacturers and models. Select the name manufacturer (diamond for
supra, us robotics for sportsters, etc.), and check fo a model which
has an asterisk ( * ) by the model name. If none have an asterisk,
check the generic models at the top of the manufacturers list, and see
if any of these have asterisks in front of the name.
***** Failure to select the correct or compatable manufacturer and
model may result in -Failed voice functionality, -Strange behavior
from winfax or one of its components, -System and program crashes,
-Difficulty operating winfax.
After selecting the model or manufacturer and model, click next and
finish.
Here are a few of the more common strings used within winfax.
Initialization strings
Rockwell at&f&c1&d2&k3s7=55
USRobotics at&f&c1&d2&h1s7=55 and
line2 ats36=0 for sportster 28.8 or early
33.6, or
.. ats36=8 for late model sportster 33.6,
or
.. ats36=8s33=34 for sportster 56k
Cirrus/at&t at&f&c1&d2\q3s7=55
\----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------/
Good luck,
Terry Daugherty
Sorry it took so long to try this out....here's what happened...
I tried doing as you suggested, and when I tried to hold down the
shift key and press "Properties", I got an error message that said
the modem was not configured for WinFax. I followed the prompts to
set-up the modem and got the following info:
"This modem supports Fax, Data, Voice.
This is a Class 1, Class 2.0 fax modem.
Max fax transmit speed: 14400 bps.
Max fax receive speed: 14400 bps.
This is a U.S. Robotics type voice modem with speakerphone
capabilities."
I finished the configuration program as instructed, but when I tried
the shift+properties routine again, I got the same configuration
warning. Once again I tried to configure the modem with the same
results. When I looked at the properties box to check for the
initialization strings, they were identical to those you noted for
USR early 33.6 sportsters. There are no asterisks anywhere.
Once again I tried to direct send a fax to my service; once again I
could hear my service side trying to initialize, WinFax Pro indicated
it was connecting, but the connection was never made.
I would really prefer to buy your product instead of buying a new fax
machine (I NEED to be able to post faxes to this service), but I am
beginning to think that I may be out of luck. Any more suggestions?
Samuel Carboni
<xtdaug...@unidial.com> wrote:
||Samuel,
||
||Sorry it took so long to try this out....here's what happened...
||
||I tried doing as you suggested, and when I tried to hold down the
||shift key and press "Properties", I got an error message that said
||the modem was not configured for WinFax. I followed the prompts to
||set-up the modem and got the following info:
||
||"This modem supports Fax, Data, Voice.
||This is a Class 1, Class 2.0 fax modem.
||Max fax transmit speed: 14400 bps.
||Max fax receive speed: 14400 bps.
||This is a U.S. Robotics type voice modem with speakerphone
||capabilities."
||
||I finished the configuration program as instructed, but when I tried
||the shift+properties routine again, I got the same configuration
||warning.
Terry,
You will get that same configuration warning everytime you use SHIFT +
Properties. That's why I told you to do it. It doesn't mean anything
so don't worry about it.
|| Once again I tried to configure the modem with the same
||results. When I looked at the properties box to check for the
||initialization strings, they were identical to those you noted for
||USR early 33.6 sportsters. There are no asterisks anywhere.
||
Select the "Modem" option from the Setup menu in Winfax Pro, you can
highlight the modem you are using for faxing and click on the
Properties button to bring up the properties for that modem. In there
on the fax tab, there are four fields for your initialization strings
on the right hand side. Either somewhere in the first or second
lines, you might see the sequence "S36=X" (where 'X' is a digit) of
characters. If not, please test after placing an ATS36=8 on line two
of the initialization strings. If that fails, try ATS36=0. If the
sequence is already present and '8' is the value, test after changing
it to '0'. Perform the vice versa if the value is initially '0'. If
both fail, try taking the "S36=X" string completely out and, if it is
on line 2 in the form of "ATS36=X" on its own, completely remove line
2.
Thank you for posting,
magal...@my-dejanews.com
I am also a V-Link user and an I-Link Rep. I have also tried to send fax to my
FOD with Bitware with no luck. I will try your suggestion.
Ivan Justiniano
Field Trainer
IR# 101132938
1-800-747-2875 (V-Link ID#: 3940339)
E-Mail: in...@i-linkrep.hypermart.net
URL: http://i-linkrep.hypermart.net/libreria
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