Losing in-coming faxes
Eero M (Symantec)
> Is there a way to speed up the automatic receive after it has
>detected a call? Some incoming faxes quit before WinFax Pro
>completes its recognition. I'm operating in Win98.
Try lowering the number of rings on which WinFax picks up.
Are you using Talkworks to also answer voice calls?
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Thank you,
Eero M. [Symantec Corp.]
Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax Pro
support page:
http://www.symantec.com/cgi-bin/menu.cgi?URL=%2Ftechsupp%2Fwinfax%2Fallservices_winfax.html
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Eero M
> Yes, I am using Talkworks to answer voice calls. I've
> lowered the number of rings down to 2, but its the time after it
> picks up and finally recognizes its a fax and begins receiving, that
> I would like to minimize.
What modem are you using?
Does Talkworks play the out going message before WinFax starts the receive?
Perhaps the modem configuration information within the WinFax Pro portion of your registry is damaged. To solve this, we would
need to remove this information manually and then reconfigure the modem for use with WinFax Pro. The procedure to do so follows:
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A. Exit Winfax and the controller
1. Exit Winfax Pro
2. Down near your system clock is an icon of a small yellow
fax machine. Click on it with your right mouse button. Once
it shows you a menu, left click on the EXIT option.
B. Start the DELTEST utility
1. Go to START-->FIND-->FILES OR FOLDERS
2. In the named field, type 'DELTEST.EXE'
3. Click the "Find Now" button
4. When the file appears in the bottom portion, double-click
on it to start it up.
C. Use the utility to erase the modems information from the Winfax registry. This will NOT affect the modem in Windows 95/NT
1. Select "Custom Diagnostics" and click "Next"
2. Select "Registry Editor" with a checkmark and click "Next"
3. Click on the "Advanced Button" on the right hand side. An
abridged version of your registry appears.
4. If you have a Commsuite(Shared) folder on the left hand
side of your screen, click the '+' to the left of it to expand
the folders within. Otherwise, perform the same action on the
Commsuite folder.
5. One of the expanded folders is named "Modems". Highlight
this and press delete on your keyboard and affirm the action.
6. Exit from the registry editor window
D. Exit DELTEST utility and reconfigure modem in Winfax.
1. Click "Cancel" on the Deltest and click "Yes" to confirm
the action when prompted.
2. Exit the "Find" window - not needed anymore.
3. Shut down and restart the computer
4. Start Winfax Pro program
5. In the program, from the menu, click SETUP-->MODEM.
6. Make sure your fax modem is listed in the "Active Modem"
field. If it is not use the drop down arrow to the right of
it to make it so.
7. Click "OK" and the modem configuration wizard will begin.
8. Follow through with the wizard until it states "Finished"
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IF above fails
Please go to the following web site to post in the Talkworks product support area:
http://www.symantec.com/techsupp/talkworks/ask_talkworks.html
The reason we suggested posting in the specific area is that the technical representative most capable of assisting with issues
related to that product or features is assigned to answer your requests. I am not fully trained on the portion of this product you
are asking for support on and can only suggested that you post in the correct area so that you can receive the correct information
to your inquiry. You may also wish to note that your issue may already be handled in the discussions for the product/feature. You
may also take advantage of other users experience with the product as many of our customers help each other.