Problems with re-install and wfxctl.32

[Eric C [Symantec]]

Hello Lee,

Try the following to determine if there is a conflict with the video driver
installed with Windows:

1. Lower the "Graphics Acceleration" option in Windows .

a) Click on START, SETTINGS, CONTROL PANEL
b) Click on SYSTEM icon.
c) Click on the PERFORMANCE Tab.
d) Click on GRAPHICS.
e) lower the hardware acceleration.
d) click OK, then OK again.

2. Lower the amount of displayable colors in Windows.

a) Click on START, SETTINGS, CONTROL PANEL
b) Click on DISPLAY icon.
c) Click on the SETTINGS Tab.
e) lower the "Color pallete" to 256 colors or less
d) click APPLY, then OK. You may need to restart your computer.

3. Switch the video resolution to Standard VGA to see if the problem still
exists. If not, the problem could be the video driver itself.

4. Obtain the latest Windows video drivers from the video card manufacturer.

--
Sincerely,

Eric C [Symantec]
Online Services, Symantec Corporation

For Technical Support:
WinFax: http://service.symantec.com/winfax/
Talkworks: http://service.symantec.com/talkworks/

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http://service.symantec.com/winfax/files_winfax.html

For a list of compatible modems for WinFax and Talkworks
Talkworks: http://service.symantec.com/twk8list.html
WinFax : http://www.symantec.com/winfax/index_winfax80.html

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http://shop.symantec.com

Please continue to post your messages to these discussion groups as we do
not provide support through private E-Mail.

Lee Ward wrote in message <980828210542.9084535722@servicenews>...
Configuration Information:
Operating system: --Other--

I am having problems with wfxctl32. The computer devleoped a problem
that required a re-install of windows 95 to replace some missing
DLL's. After the re-install WinFax pro 8.03 would not work and would
lock the system up. I found that by using the task window I could
have end the task on wfxctl32 and the winfax program wold work. With
wfxctl32 running it would lock up both the winfax pro and other
applications, windows 95 would not shut down properly either. If the
wfxctl32 was shut down then the rest of the system would work
properly.
I need to get this running since it is on a business system and the
person using it is in dire need of it. We installed it on her other
computer and it is working from that machine but she wants it back on
hers and working properly. Any ideas.
INFO Winfax Pro 8.03 wfxctl32.ese 518kb dated 10-9-97
wfxctl32.reg 237kb dated 10-3-97

[Eric C [Symantec]]

Hello Lee,

--
Sincerely,

Lee Ward wrote in message <980828214559.3014186652@servicenews>...

On 28 Sep 1998 21:05:43 GMT, Lee Ward wrote:
> Configuration Information:
> Operating system: --Other--
>
> I am having problems with wfxctl32. The computer devleoped a problem
> that required a re-install of windows 95 to replace some missing
> DLL's. After the re-install WinFax pro 8.03 would not work and would
> lock the system up. I found that by using the task window I could
> have end the task on wfxctl32 and the winfax program wold work. With
> wfxctl32 running it would lock up both the winfax pro and other
> applications, windows 95 would not shut down properly either. If the
> wfxctl32 was shut down then the rest of the system would work properly.
> I need to get this running since it is on a business system and the
> person using it is in dire need of it. We installed it on her other
> computer and it is working from that machine but she wants it back on
> hers and working properly. Any ideas.

> INFO Winfax Pro 8.03 wfxctl32.ese TYPO this is exe 518kb dated 10-9-97
> wfxctl32.reg 237kb dated 10-3-97
I have uninstalled and reinstalled the program but the problem
remains