AnswerMachine

[Bob Richards]

Configuration Information:
Network: --None--
------------------------------------------------------------

When my phone rings, Talk Works answers it, clicks, and then hangs
up. Occasionally, the greeting starts, before clicking, and hanging
up. So, when someone calls, the phone is answered, then it clicks,
and hangs up. I've tried many different things with no success. Bob
Richards

[Ann Lorenc [Symantec]]

On 12 Mar 1998 23:17:14 GMT, Bob Richards <rl...@pottsville.infi.net>
wrote:

The TalkWorks Answering Machine answers an incoming call, then hangs
up during a main greeting or a mailbox greeting.

Solution:

Some modems send a message to TalkWorks indicating that the handset
has been picked up even when it hasn't. When it receives this message,
TalkWorks hangs up prematurely.

To resolve this problem, TalkWorks must stop looking for the
"handsetup" signal. To do this, edit the TalkWorks script files
(called .VMU files) and look for all instances of the following line:

handsetup = GOODBYE_BODY

Place a semicolon (;) at the beginning of each of these lines.

We recommend making a backup copy of all .VMU files before you edit
them.

All .VMU files are located in the DATA directory (which is located
under the WINFAX directory).
All .VMU files are plain text files and can be edited in Notepad.
The following main .VMU files should be checked and edited:

ANNCTR2.VMU
FAXBACK2.VMU
MSGCTR2.VMU
STDCTR2.VMU

The .VMU file for your custom TalkWorks profile must be edited as well
This file is called <profile name>.VMU. For example, if you have a
profile called My Profile, the associated .VMU file is called My
Profile.VMU.

Once this is done TalkWorks will not hang up when a handsetup signal
occurs, whether it is generated by the modem or generated by you
picking up an external handset. A possible permanent solution is to
try another modem or see if there is an upgraded firmware for your
current modem.

If this did not address your issue, then please report back what modem
you are using.