call progress
Lee Mandell
Operating system: --Other--
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I've moved on to a new system with a new video card and Windows 98.
After I installed version 7.02 on the new system, the send call
progress no longer shows the fax machine picture and moving paper
progress indication. I seem to remember that there once was a switch
but I can't find it. Also, some of the yes/no type buttons now have
white in the center. Any ideas?
Brett Simpson [Symantec]
Try renaming the file WFX0001.DAT file with the extension .OLD. This
file should be located in the WinFax\Data directory.
Sincerely,
Brett Simpson [Symantec Corp.]
Please continue to post your messages to the public discussion groups, as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
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Lee Mandell
identical WFX0001.DAT file and the problem still remains as
previously described. Any other ideas?
----------------------------------------------------
Brett Simpson [Symantec]
Please try the following:
Locate and back up your data files in WinFax PRO
Determine where WinFax PRO 7.x is currently installed. Click on the
Windows Start button, point to Find, and click Files or Folders. The
Find dialog appears.
In the Named field type:
FAXMNG32.EXE
In the Look In field, select My Computer from the drop down list.
Click Find Now. Note the name of the drive and directory where WinFax
PRO 7.x is currently installed. It is typically found in either
C:\WINFAX or C:\PROGRAM FILES\DELRINA\WINFAX.
Using Windows Explorer, make a temporary directory called \WFXDATA
and copy the entire contents of the existing data directory. Typically
the data directory can be found in C:\WINFAX\DATA or C:\PROGRAM
FILES\DELRINA\WINFAX\DATA.
Uninstall WinFax PRO
In the Windows Control panel, double click the Add/Remove Programs
icon.
Select the Uninstall tab.
From the list of programs to uninstall, choose WinFax PRO 7.x.
Click Add/Remove. The WinFax Uninstall program launches.
Choose Yes to remove the phonebooks.
Choose No to removing Cover Your Fax 95.
Back up the System Registry
Format a floppy diskette using the following command:
FORMAT A: /U /V /S [Enter]
Remove the file attributes from USER.DAT and SYSTEM.DAT. They are
located in the directory where Windows is installed.
Copy USER.DAT and SYSTEM.DAT to the floppy diskette.
Edit the System Registry
Edit the System Registry with REGEDIT.
Expand HKEY_CURRENT_USER.
Expand the Software folder.
Right click the Delrina folder. From the drop-down menu, choose
Delete.
Close HKEY_CURRENT_USER.
Expand HKEY_LOCAL_MACHINE.
Expand the Software folder.
Right click the Delrina folder. From the drop-down menu, choose
Delete.
Close HKEY_LOCAL_MACHINE.
Exit the Registry Editor.
Reboot the computer.
Make sure the appropriate folders are empty
In Windows Explorer, make sure the following folders are empty. Do
not worry about folders not listed below.
WINFAX
DATA
MACRO
DELRINA
Run SCANDISK.
Reinstall WinFax PRO 7.x. (including any updates)
NOTE:
The following two steps are only required if you selected to remove
your phonebooks and logs during the
installation by mistake.
Before performing the following two steps, you will need to copy the
backed up data you created in step 1
into the WinFax PRO 7.x DATA directory.
Restore your archived Message Stores
To restore your archived Message Stores (this does NOT apply to your
Send/Receive/Outbox
message store - see NOTE below), do the following:
On the Window menu, click Send Log. The Logs (Send Logs) window
appears.
On the File menu, point to New, and click Message Store. The message
store dialog appears.
Click Advanced. The New Message Store dialog expands.
Enable Use Existing WinFax PRO 7.x.
Click Select. The Open dialog appears.
Select the *.WFB files (usually in the \DATA directory) that resembles
the name of your previous message store. Click Open. You return to the
New Message Store dialog.
In the Name field, type a name for the message store. In the
Description field, type a description for the message store. Click OK.
A Message Store folder appears in the Logs (Send Log) window. Repeat
this procedure for each message store that you have.
NOTE:
The "Default" message store will be automatically used by WinFax if
all the files are in
the correct DATA directory. If you have stored your STATUS*.* files
in another directory, you will
need to copy them to the DATA directory and replace any existing ones
(losing any data in the
logs).
Restore your phonebooks
NOTE:
The "Default" phonebook cannot be restored using this method. To
restore the Default phonebook, simply copy all WFX7DEF*.* files to the
correct DATA directory and WinFax will automatically use them. If
there are already WFX7DEF*.* files in the directory, the data
contained within them will be lost.
On the Window menu, click Phonebooks. The Phonebooks (Default) window
appears.
On the File menu, point to New, and click Phonebooks. The New
Phonebook dialog appears.
Click Advanced. The New Phonebook dialog expands.
Enable Use Existing WinFax PRO 7.x.
Click Select. The Open dialog appears.
Select the *.WFB files (usually in the /DATA directory) that resembles
the name of your previous Phonebook. Click Open. You return to the New
Phonebook dialog.
In the Name field, type a name for the message store. In the
Description field, type a description for the message store. Click
OK. A Phonebook folder appears in the Phonebooks (Default) window.
Repeat this procedure for each Phonebook that you have. Once you have
all your data files restored you can delete the \WFXDATA directory
that was created earlier.
Sincerely,
Brett Simpson [Symantec Corp.]
Please continue to post your messages to the public discussion groups, as Symantec does not provide support via private email.
Lee Mandell
steps, e.g., deleting elements from the directory that the uninstall
had already deleted. Effectively, you had me remove everything and
reinstall. Afterwards, the reported problem still remains. I had to
then go back to tape to cleanly get back to where I started.
The problem and question is: For WINDOWS 98 with the ATI All in
Wonder PRO AGP, I don't see the moving fax machine icon while
transmitting. I also fail to see the textured buttons for some of
the selectable items and instead incorrectly see a white section. Is
this a problem related to WINDOWS 98 and/or my video card? Is there
an accessible, e.g., registry switch that will allow the fax machine
to reappear as it did on my prior machine and Windows 95?
Brett Simpson [Symantec]
There is no registry setting available to restore the Fax Machine
icon.
Lee Mandell
display call progress WITH Windows 98?
Since it worked on my prior machine and does not work with a clean
install on a Windows 98, I suspect that WinFax Pro relies on a DLL
call function that has been changed in Windows 98. Please respond.
Brett Simpson [Symantec]
As I stated in my previous message WinFax has not been tested under
Windows 98. I do not run Windows 98 at this time and I am the only
technician that runs WinFax PRO 7.x. I have not heard of this problem
from other customers and so it would seem that the fax machine can be
seen in Windows 98. It is possible that it is a Video Display issue.
You can try the following:
1. Right mouse click on the Windows Desktop.
2. Select Properties from the menu.
3. Click on the Settings tab.
4. Click on the Change Display Type button.
5. Under Adapter Type, click on the Change button.
6. Select Show All Devices.
7. Under Manufacturers Scroll to the top of the list and choose
Standard Display Types.
8. Under Models choose Standard Display Adapter (VGA).
Restart Windows and see if you have the same problem.