Scan & Fax
Johnson
Operating system: --Other--
My computer system: Intel100/Epson GT-5000 Scanner/Zoltrix ZX-288
modem/Win 95/Win Fax7.0. I'm using scan and fax function but
HANG!(Butsend and recieved function are OK!)Would you help me to
slove this problem? Thanks!
Johnson
Brett Simpson [Symantec]
Please go through the following:
Update WinFax PRO 7.0
Please ensure that your WinFax PRO 7.0 has a help and about date of
Feb. 29, 1996 or later. The help and about date should look something
like:
Class1/Class2/WP/V Modem Driver (Feb. 29, 1996)
If the date is Feb. 29 or earlier, you should download the following
files:
WF702D1.EXE
WF702D2.EXE
WF702D3.EXE
Once these files have been downloaded move them to an empty directory
and run these files. They will create a SETUP.EXE file. Re-start
Windows 95, and close WinFax PRO. Then run the SETUP.EXE file. When
finished then re-start Windows 95 again. This will update your WinFax
PRO 7.0.
Update the TWAIN Scanner Drivers
TWAIN scanner manufacturers can program their applications to look for
specific version numbers of another application that makes use of
TWAIN. If their application is designed to look for WinFax PRO
version 4.0, it will fail to work with other versions (such as WinFax
PRO version 7.0 or 7.5). You cannot correct this; only the scanner
manufacturer can change their TWAIN files.
The scanning software may also report that it is unable to scan due to
an incorrect resolution setting. This is because WinFax PRO looks for
a resolution setting report of 200 x 200 dpi, although the resolution
of a fine resolution fax is 204 x 196 dpi. If the TWAIN scanner
manufacturer has updated their drivers and is now sending 204 x 196 as
the resolution information, WinFax PRO will fail.
Contact your scanner manufacturer to make sure you have the latest
drivers.
Update the WinFax Scanner Software
If you are using the WinFax scanner, disable Auto Scan on the Program
menu, then test. If the problem persists, click About on the Help
menu in the WinFax scanner, and make sure you have version 4.1. If
you have version 4.0, and are using WinFax PRO 4.x or WinFax PRO 7.x,
download and install SCNR1195.EXE. from
http://service1.symantec.com/DISCUSS/SUPPORT/files.nsf/winfaxscanner?OpenView&Start=1&Count=30&Expand=1.1#1.1
Check for TWAIN Folder
In Windows Explorer, you should see a TWAIN subfolder under the folder
where Windows 95 is installed. For example:
C:\WINDOWS\TWAIN
C:\WIN95\TWAIN
C:\WIN\TWAIN
NOTE:
The Scanner menu options are provided by WinFax if the program finds
the TWAIN directory. If you create a directory called TWAIN, even
without having a TWAIN Scanner, you will see the Scanner option on
the Setup menu and the Scan Option on the Tools menu in WinFax.
Check for *.DS File in the TWAIN Folder
You must also have a file with the extension .DS in the TWAIN folder.
This file is provided by the manufacturer of the TWAIN-compliant
scanner, so consult the scanner documentation for the exact name of
the file. For example:
ESTWAIN.DS (Epson Scanner)
WINFAX.DS (WinFax Scanner)
HPDS23.DS (HP Scanner)
If this source file is in the TWAIN32 folder or any other folder,
copy it to the TWAIN folder.
Make Sure the WIN.INI File References the Scanner *.DS file in the
TWAIN Folder
Click Start, then Run. The Run dialog box appears.
Type WIN.INI and click OK. WIN.INI opens.
Go to the [Twain] section of WIN.INI.and make sure you have a line
similar to the following line:
Default Source=C:\WIN95\TWAIN\?.DS
Save the changes and restart Windows.
Make Sure Your PATH Statement Refers to Your TWAIN Folder
In some instances, the scanner's TWAIN installation program likes to
isolate its files by creating and installing to a subdirectory under
\WINDOWS\TWAIN. For example:
\WINDOWS\TWAIN\MYSCANNR
This configuration requires the TWAIN directory to be placed in the
PATH statement of the
AUTOEXEC.BAT. The location of the scanner software executables may
also need to be
added to the PATH.
Click Start, then Run. The Run dialog box appears.
Type SYSEDIT and click OK. The System Configuration Editor opens.
Click the AUTOEXEC.BAT window.
Add the full path (for example, C:\WINDOWS\TWAIN ) of the TWAIN
directory to the PATH statement in AUTOEXEC.BAT.
If you do not have a PATH statement, add a line similar to the
following line:
PATH C:\WINDOWS\TWAIN
Save the file, and restart your computer.
If this fails to resolve the problem, repeat steps 1-3 but add the
path to your scanner software to AUTOEXEC.BAT.
If adding these directories to the PATH statement does not resolve the
issue, copy the files from
the scanner subdirectory to the TWAIN sub-directory. The same is true
if there is only a TWAIN32 directory.
Create a TWAIN directory and copy the files from TWAIN32 to TWAIN.
Check That You Have All the Required DLL Files
Make sure the following files are on the system. If they are not, the
scan option under the Tools menu may not work.
Provided by Windows 95:
TWAIN.DLL (required if you are using a 16-bit TWAIN
source)
TWAIN_32.DLL (required if you are using a 32-bit TWAIN
source)
Provided by WinFax PRO:
WFXTWN16.DLL
WFXTWN32.DLL
The first two files should be located in the WINDOWS folder. The
second two files should be located in the WINFAX folder.
Check for Older DLL Files
You may find the existence of another file referring to TWAIN but this
is an older file we provided with WinFax PRO 4.0 . The file can be
renamed or removed from the system as control is now provided for in
the WFXTWN16.DLL and WFXTWN32.DLL . The older file is called
WFXTWAIN.DLL
Sincerely,
Brett Simpson [Symantec Corp.]
Please continue to post your messages to the public discussion groups, as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
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