Fax Cancelled
John Dalton
Operating system: --Other--
I purchased and installed WinFax Pro 7.5 in November 1996 and have
been an avid user ever since. Earlier this month, when I selected
WinFax as my printer from Word Perfect 6.1, I got the usual
"Preparing document for printing" box, followed for the first time by
a "Fax cancelled" box. As a result, I no longer am able to fax Word
Perfect documents to my colleagues.
In desperation, i reinstalled WinFax Pro 7.5 tonight, tried to print
a Word Perfect document in WinFax, and again got the "Fax cancelled"
box. What am I doing wrong?
I've gone through the User's Guide page by page and through the
entire help menu to no avail. Right now, your software is not
useable. If this were the 1950's and you were an automobile, I'd
surmise that planned obsolescence had struck. However, this is 1998
and consumers have higher expectations of their software vendors.
Can someone at Symantec assist this frustrated user?
Thanks for your anticipated assistance.
John Dalton (jjda...@bellatlantic.net)
Brett Simpson [Symantec]
Please try the following:
Locate and back up your data files in WinFax PRO
Determine where WinFax PRO 7.x is currently installed. Click on the
Windows Start button, point to Find, and click Files or Folders. The
Find dialog appears.
In the Named field type:
FAXMNG32.EXE
In the Look In field, select My Computer from the drop down list.
Click Find Now. Note the name of the drive and directory where WinFax
PRO 7.x is currently installed. It is typically found in either
C:\WINFAX or C:\PROGRAM FILES\DELRINA\WINFAX.
Using Windows Explorer, make a temporary directory called \WFXDATA
and copy the entire contents of the existing data directory. Typically
the data directory can be found in C:\WINFAX\DATA or C:\PROGRAM
FILES\DELRINA\WINFAX\DATA.
Uninstall WinFax PRO
In the Windows Control panel, double click the Add/Remove Programs
icon.
Select the Uninstall tab.
From the list of programs to uninstall, choose WinFax PRO 7.x.
Click Add/Remove. The WinFax Uninstall program launches.
Choose Yes to remove the phonebooks.
Choose No to removing Cover Your Fax 95.
Back up the System Registry
Format a floppy diskette using the following command:
FORMAT A: /U /V /S [Enter]
Remove the file attributes from USER.DAT and SYSTEM.DAT. They are
located in the directory where Windows is installed.
Copy USER.DAT and SYSTEM.DAT to the floppy diskette.
Edit the System Registry
Edit the System Registry with REGEDIT.
Expand HKEY_CURRENT_USER.
Expand the Software folder.
Right click the Delrina folder. From the drop-down menu, choose
Delete.
Close HKEY_CURRENT_USER.
Expand HKEY_LOCAL_MACHINE.
Expand the Software folder.
Right click the Delrina folder. From the drop-down menu, choose
Delete.
Close HKEY_LOCAL_MACHINE.
Exit the Registry Editor.
Reboot the computer.
Make sure the appropriate folders are empty
In Windows Explorer, make sure the following folders are empty. Do
not worry about folders not listed below.
WINFAX
DATA
MACRO
DELRINA
Run SCANDISK.
Reinstall WinFax PRO 7.x. (including any updates)
NOTE:
The following two steps are only required if you selected to remove
your phonebooks and logs during the
installation by mistake.
Before performing the following two steps, you will need to copy the
backed up data you created in step 1
into the WinFax PRO 7.x DATA directory.
Restore your archived Message Stores
To restore your archived Message Stores (this does NOT apply to your
Send/Receive/Outbox
message store - see NOTE below), do the following:
On the Window menu, click Send Log. The Logs (Send Logs) window
appears.
On the File menu, point to New, and click Message Store. The message
store dialog appears.
Click Advanced. The New Message Store dialog expands.
Enable Use Existing WinFax PRO 7.x.
Click Select. The Open dialog appears.
Select the *.WFB files (usually in the \DATA directory) that resembles
the name of your previous message store. Click Open. You return to the
New Message Store dialog.
In the Name field, type a name for the message store. In the
Description field, type a description for the message store. Click OK.
A Message Store folder appears in the Logs (Send Log) window. Repeat
this procedure for each message store that you have.
NOTE:
The "Default" message store will be automatically used by WinFax if
all the files are in
the correct DATA directory. If you have stored your STATUS*.* files
in another directory, you will
need to copy them to the DATA directory and replace any existing ones
(losing any data in the
logs).
Restore your phonebooks
NOTE:
The "Default" phonebook cannot be restored using this method. To
restore the Default phonebook, simply copy all WFX7DEF*.* files to the
correct DATA directory and WinFax will automatically use them. If
there are already WFX7DEF*.* files in the directory, the data
contained within them will be lost.
On the Window menu, click Phonebooks. The Phonebooks (Default) window
appears.
On the File menu, point to New, and click Phonebooks. The New
Phonebook dialog appears.
Click Advanced. The New Phonebook dialog expands.
Enable Use Existing WinFax PRO 7.x.
Click Select. The Open dialog appears.
Select the *.WFB files (usually in the /DATA directory) that resembles
the name of your previous Phonebook. Click Open. You return to the New
Phonebook dialog.
In the Name field, type a name for the message store. In the
Description field, type a description for the message store. Click
OK. A Phonebook folder appears in the Phonebooks (Default) window.
Repeat this procedure for each Phonebook that you have. Once you have
all your data files restored you can delete the \WFXDATA directory
that was created earlier.
Sincerely,
Brett Simpson [Symantec Corp.]
Please continue to post your messages to the public discussion groups, as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
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