Sending in Windows 95
David Grossman
Operating system: --Other--
------------------------------------------------------------
My client had been using Winfax 7 successfully in her old computer
under Windows 95, American version. She recently upgraded the
computer and installed Windows 95, Hebrew Enabled version. Everything
works fine except Winfax - it recognizes the modem but the Preview
screen is blank, and it will not send. The text in my client's faxes
is always in English, so I am ruling out a problem with Unicode
fonts. What could be the problem?
Brett Simpson
Please try the following:
1. Right mouse click on the Windows Desktop.
2. Select Properties from the menu.
3. Click on the Settings tab.
4. Click on the Change Display Type button.
5. Under Adapter Type, click on the Change button.
6. Select Show All Devices.
7. Under Manufacturers Scroll to the top of the list and choose
Standard Display Types.
8. Under Models choose Standard Display Adapter (VGA).
Restart Windows and see if you have the same problem.
David Grossman
Thank you for your response (to change the display adapter to VGA). I
did that, but received Fax/Modem Alert: WinFax cannot communicate
with the fax modem. The modem Setup item in the menu was grayed out.
I went out of Winfax and back in, and the Modem item was again black.
I tried sending again; no luck. However, the modem is fine. I dialed
a number with the phone dialer, and I went into Internet with no
difficulties. I tried changing Modem Properties from TAPI to COM2 and
back again; I lowered the maximum speed of the modem; no luck. I went
into Winfax modem test, which gave me Test All Ports, and it did find
the modem (Class 2, max speed 14,400). I then tried to uninstall and
re-install Winfax. Uninstall went fine, including both automatic
reboots. However, I couldn't re-install it. WFXSetup gave me a fatal
error message. Can you help?
Brett Simpson [Symantec]
Changing the video drivers to VGA should not cause a problem with the
modem. This would indicate a different issue and may be the cause for
the WinFax problem. You will want to check for Conflicts in Windows.
You may want to also contact your dealer to resolve any hardware
issues.
In the mean time please try the following:
Locate and back up your data files in WinFax PRO
Determine where WinFax PRO 7.x is currently installed. Click on the
Windows Start button, point to Find, and click Files or Folders. The
Find dialog appears.
In the Named field type:
FAXMNG32.EXE
In the Look In field, select My Computer from the drop down list.
Click Find Now. Note the name of the drive and directory where WinFax
PRO 7.x is currently installed. It is typically found in either
C:\WINFAX or C:\PROGRAM FILES\DELRINA\WINFAX.
Using Windows Explorer, make a temporary directory called \WFXDATA
and copy the entire contents of the existing data directory. Typically
the data directory can be found in C:\WINFAX\DATA or C:\PROGRAM
FILES\DELRINA\WINFAX\DATA.
Uninstall WinFax PRO
In the Windows Control panel, double click the Add/Remove Programs
icon.
Select the Uninstall tab.
From the list of programs to uninstall, choose WinFax PRO 7.x.
Click Add/Remove. The WinFax Uninstall program launches.
Choose Yes to remove the phonebooks.
Choose No to removing Cover Your Fax 95.
Back up the System Registry
Format a floppy diskette using the following command:
FORMAT A: /U /V /S [Enter]
Remove the file attributes from USER.DAT and SYSTEM.DAT. They are
located in the directory where Windows is installed.
Copy USER.DAT and SYSTEM.DAT to the floppy diskette.
Edit the System Registry
Edit the System Registry with REGEDIT.
Expand HKEY_CURRENT_USER.
Expand the Software folder.
Right click the Delrina folder. From the drop-down menu, choose
Delete.
Close HKEY_CURRENT_USER.
Expand HKEY_LOCAL_MACHINE.
Expand the Software folder.
Right click the Delrina folder. From the drop-down menu, choose
Delete.
Close HKEY_LOCAL_MACHINE.
Exit the Registry Editor.
Reboot the computer.
Make sure the appropriate folders are empty
In Windows Explorer, make sure the following folders are empty. Do
not worry about folders not listed below.
WINFAX
DATA
MACRO
DELRINA
Run SCANDISK.
Reinstall WinFax PRO 7.x. (including any updates)
NOTE:
The following two steps are only required if you selected to remove
your phonebooks and logs during the
installation by mistake.
Before performing the following two steps, you will need to copy the
backed up data you created in step 1
into the WinFax PRO 7.x DATA directory.
Restore your archived Message Stores
To restore your archived Message Stores (this does NOT apply to your
Send/Receive/Outbox
message store - see NOTE below), do the following:
On the Window menu, click Send Log. The Logs (Send Logs) window
appears.
On the File menu, point to New, and click Message Store. The message
store dialog appears.
Click Advanced. The New Message Store dialog expands.
Enable Use Existing WinFax PRO 7.x.
Click Select. The Open dialog appears.
Select the *.WFB files (usually in the \DATA directory) that resembles
the name of your previous message store. Click Open. You return to the
New Message Store dialog.
In the Name field, type a name for the message store. In the
Description field, type a description for the message store. Click OK.
A Message Store folder appears in the Logs (Send Log) window. Repeat
this procedure for each message store that you have.
NOTE:
The "Default" message store will be automatically used by WinFax if
all the files are in
the correct DATA directory. If you have stored your STATUS*.* files
in another directory, you will
need to copy them to the DATA directory and replace any existing ones
(losing any data in the
logs).
Restore your phonebooks
NOTE:
The "Default" phonebook cannot be restored using this method. To
restore the Default phonebook, simply copy all WFX7DEF*.* files to the
correct DATA directory and WinFax will automatically use them. If
there are already WFX7DEF*.* files in the directory, the data
contained within them will be lost.
On the Window menu, click Phonebooks. The Phonebooks (Default) window
appears.
On the File menu, point to New, and click Phonebooks. The New
Phonebook dialog appears.
Click Advanced. The New Phonebook dialog expands.
Enable Use Existing WinFax PRO 7.x.
Click Select. The Open dialog appears.
Select the *.WFB files (usually in the /DATA directory) that resembles
the name of your previous Phonebook. Click Open. You return to the New
Phonebook dialog.
In the Name field, type a name for the message store. In the
Description field, type a description for the message store. Click
OK. A Phonebook folder appears in the Phonebooks (Default) window.
Repeat this procedure for each Phonebook that you have. Once you have
all your data files restored you can delete the \WFXDATA directory
that was created earlier.
Sincerely,
Brett Simpson [Symantec Corp.]
Please continue to post your messages to the public discussion groups, as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our WinFax support page:
David Grossman
My apologies for this continued correspondence, especially after you
sent such logical, helpful advice. However, my client still doesn't
have fax service. I followed through the uninstall and delete steps
you suggested, and when I tried to re-load Winfax 7, I got a WFXSETUP
dialog box: An error has occurred in your program... Close/Ignore. I
tried it several times to no avail. I deleted and reloaded the modem
driver. No luck. I then tried to load my registered copy of Winfax 8,
to determine whether there was a version incompatibility. (My client
promised to upgrade to Winfax 8 if it works!). It did load Winfax 8,
and it dialed, and it even registered the recipient's CSID, but then
it stopped. I checked Control Panel Modem Properties, and got a
message, OpenComm Port already open! Winfax had not closed the port
after dialing! I switched to Winfax, and found the Winfax dialog box
still open, and it still said Negotiating....
Winfax 8 works beautifully on my computer, with Hebrew Enabled
Windows. Winfax 7 had previously worked perfectly on my client's old
computer, with American English Windows. What can we possibly do?
Brett Simpson [Symantec]
I will do some checking here and see what I can find out about the
Hebrew enabled Windows.
David Grossman
Thank you for offering to check out the problems relating to the
Hebrew Enabled Windows.
If there is anything I can do to make it easier for you, to check it
out, such as emailing any potentially problematic DLLs as
attachments, please let me know.
Have a good day.
David
On Tue, 04 Aug 1998 13:49:37 GMT, Brett Simpson [Symantec] wrote:
> David,
>
> I will do some checking here and see what I can find out about the
> Hebrew enabled Windows.
>
>
Brett Simpson [Symantec]
When running WinFax PRO 8.x please ensure that it is the latest
release of WinFax PRO 8.x, 8.03. Have the customer run LiveUpdate in
order to use the latest release.
David Grossman
I had already installed the 8.03 patch on my client's computer before
writing to you, even though it apparently only affects
foreign-language character sets and not English (my client only
communicates in English).
Let's review our correspondence and the present situation. After
having difficulties sending with Winfax 7 in Hebrew Enabled Windows
95, I uninstalled it; removed the leftovers from the Registry;
deleted all relevant directories, and re-installed the modem in
Control Panel. I couldn't re-install Winfax 7 (I kept getting a
WFXSETUP fatal error). However, I was able to install my own personal
copy of Winfax 8 with the 8.03 patch, and it was able to show the
receiver's CSID, but it wouldn't send, even after repeated tries.
What should I do?
On Wed, 05 Aug 1998 14:08:15 GMT, Brett Simpson [Symantec] wrote:
> David,
>
> When running WinFax PRO 8.x please ensure that it is the latest
> release of WinFax PRO 8.x, 8.03. Have the customer run LiveUpdate in
> order to use the latest release.
>
Brett Simpson [Symantec]
Please try the following:
Uninstall and reinstall the modem in Windows:
1. Exit all running programs.
2. Click Start, point to Settings, then select Control Panel. The
Control Panel window displays.
3. Double click Modems. The Modems Properties dialog displays.
4. Select the modem that is installing incorrectly, then click
Remove.
5. Click Add. The Modem Setup wizard launches.
6. Check Don't Detect My Modem; I Will Select It From A List. Click
Next to proceed.
7. Under Manufacturer, select your modem's manufacturer.
8. Under Models, select the modem listed.
9. Click Next / Finish.
Reconfigure the modem in WinFax PRO:
1. From the Setup menu, choose Modem. The Modem Setup dialog
displays.
2. Select the modem you installed in Windows.
3. Click on Properties. A dialog box appears and asks if you want to
configure the modem in WinFax PRO: click Yes.
4. Continue the configuration of the modem in WinFax PRO.
If you continue to have difficulties please run the DELTEST.EXE
utility and do a complete diagnostic test on the modem. Then post the
results in the News Group.
David Grossman
As I wrote in one of the previous messages, I already did reinstall
the modem, using the guidelines below.
But more significantly, my client asked a technician to check out the
hardware (although she has Internet service and although I used the
phone dialer).
He tested it out by installing and running Microsoft Fax. Microsoft
Fax worked! He could offer not explanation why WinFax would not
respond when everything else tested out OK.
What else can I try?
David Grossman
I realize that you didn't get a chance to respond to my previous
message (reproduced below) but I'd like to add the following:
1. I used Test All Ports in Windows 95. It found that the modem is
satisfactory and supports Fax, Data, Voice; maximum fax transmit and
receive 14400, Clas 2.
2. You asked me to send you the DELTEST results. I prepared it, but
the file is quite large. I'd like to e-mail it to you as an
attachment. What is your e-mail address, or how can I send an an
attachment though this newsgroup?
Brett Simpson [Symantec]
As you are now working with WinFax PRO 8.x I would suggest that you
post your issue in the WinFax PRO 8.x News Group. They may have some
specific information on this issue:
News://service.symantec.com/symantec.support.win95.winfax8.general
Brett Simpson [Symantec]
As you are now working with WinFax PRO 8.x I would suggest that you
post your issue in the WinFax PRO 8.x News Group. They may have some
specific information on this issue:
News://service.symantec.com/symantec.support.win95.winfax8.general
Sincerely,