Answering Machine interreupts if you pick up call
Jeffrey Naier
or incoming faxes, and you pick up a phone extension to answer the
call, the answering machine does NOT interrupt the caller and
continue as if it is taking a message?
Ann Lorenc [Symantec]
wrote:
Yes, enable eavesdropping in Winfax and when you pickup an extension
the answering machine will not come on and if it happens to be a fax,
it will still go thru. Also, check that "call screening" is NOT
enabled.
Ann Lorenc[Symantec Corp.]
Technical Support Analyst
Online Services
Symantec Corporation
Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our Winfax support page:
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Kevin Donohoe
but instead of starting the answering machine, the line is cut off
after a few seconds. It seems like the program does not notice that
I have picked up the telephone receiver.
I am using TalkWorks Pro 2.0 in Windows '98 on a Dell Dimension XPS
machine and a USR 56K Voice INT PnP modem. I can get TW to work as
an answering machine without a problem. But if it is set to auto
answer my calls, and a call comes in while I am in my office, I will
pick up the phone receiver and I can talk to the caller for 20 or 30
seconds, but then the call is suddenly cut off. Isn't it possible to
set up the program so that it will take a message if I don't answer
within 3 rings, but if I pick up the telephone handset before three
rings, I can carry on a normal conversation?
I tried to undo the call screening option as you mentioned in an
earlier message, but it didn't help.
Thanks for your help,
Kevin
Ann Lorenc [Symantec]
<xk...@nucmed.bidmc.harvard.edu> wrote:
>I am using TalkWorks Pro 2.0 in Windows '98 on a Dell Dimension XPS
>machine and a USR 56K Voice INT PnP modem. I can get TW to work as
>an answering machine without a problem. But if it is set to auto
>answer my calls, and a call comes in while I am in my office, I will
>pick up the phone receiver and I can talk to the caller for 20 or 30
>seconds, but then the call is suddenly cut off. Isn't it possible to
>set up the program so that it will take a message if I don't answer
>within 3 rings, but if I pick up the telephone handset before three
>rings, I can carry on a normal conversation?
In future, please post Talkworks 2 issues in the appropriate
newsgroup.
News://service.symantec.com/symantec.support.win95.talkworks2.general
News://service.symantec.com/symantec.support.win95.talkworks2.installation
News://service.symantec.com/symantec.support.win95.talkworks2.logs
News://service.symantec.com/symantec.support.win95.talkworks2.send-receive
The reason we suggested posting in the specific newsgroups is that the
technical representative most capable of assisting with issues related
to
that product or features is assigned to answer your requests. I am not
fully trained on the portion of this product you are asking for
support on
and can only suggested that you post in the correct newsgroup so that
you
can receive the correct information to your inquiry. You may also wish
to
note that your issue may already be handled in the newsgroup for the
product/feature. You may also take advantage of other users experience
with
the product as many of our customers help each other.
TURN ON EAVESDROPPING IN WINFAX AND it willallow you to pickup the
phone whichout disconnecting.
>I tried to undo the call screening option as you mentioned in an
>earlier message, but it didn't help.
>
>Thanks for your help,
>
>Kevin
>
>On Wed, 23 Sep 1998 21:04:19 GMT, Ann Lorenc [Symantec] wrote:
>> On 22 Sep 1998 22:31:14 GMT, Jeffrey Naier <xjna...@concentric.net>
>> wrote:
>>
>> >Is there a setting so that if controller is on, set to take messages
>> >or incoming faxes, and you pick up a phone extension to answer the
>> >call, the answering machine does NOT interrupt the caller and
>> >continue as if it is taking a message?
Ann Lorenc[Symantec Corp.]