my supra modem supported by TALKWORKS?
YOSHERx@aol.com JERRY ABRAMOWITZ
My Symantec WinFax Pro 8.0 manual advised me a list
of modems supported by TalkWorks could be found here on Symantec's
Web Site.
My Internal Supra 336i ASVD is entered on my WUINFAX
Modem list.Please tell me:
1. Is this model supported by WINFAXPRO 8.0 and its Talk
Works.
2. How do I add the modem in my FaxMachine
[which is connected to the parallel port of my
computer by a bi-directional cable]
to the list of modems in WINFAX and select the one I
want to use [not at the same time because I have only one
phone line]
The problem: I cannot find the name of my Fax
machine's modem in the list of modems. the MUltifunction fax
machine is connected to the parallel port.
please advise.
I guess I look in this newsgroup for an answer. Will it be
operational soon?
YOSHERx@aol.com JERRY ABRAMOWITZ
> On 25 Sep 1998 16:33:02 GMT, JERRY ABRAMOWITZ <xM YOS...@aol.com>
> wrote:
>
> > My Internal Supra 336i ASVD is entered on my WINFAX
> >Modem list.Please tell me:
> > 1. Is this model supported by WINFAXPRO 8.0 and its Talk
> > Works.
>
> installing it as a Windows Standard Modem.
>
> > 2. How do I add the modem in my FaxMachine
> > [which is connected to the parallel port of my
> >computer by a bi-directional cable]
> > to the list of modems in WINFAX and select the one I
> >want to use [not at the same time because I have only one
> >phone line]
> > The problem: I cannot find the name of my Fax
> > machine's modem in the list of modems. the MUltifunction fax
> >machine is connected to the parallel port.
>
> can understand. Winfax does not support multifunction machines. It
> has to either be a modem or a fax machine, not both.
>
> Ann Lorenc[Symantec Corp.]
> Technical Support Analyst
> Online Services
> Symantec Corporation
>
> Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.
>
> If you have difficulty getting a response, please read the following article:
>
> http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
>
> For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our Winfax support page:
> http://www.symantec.com/techsupp/knowbase/index.html
1. i am sending this message as thanks for your courtesy in
replying. however,symantec's manual said you had a list of voice
modems supported by winfaxpro 8 and talk works. may i please have
such a list?
2. it is strange that you say that my Supra 336i ASVD modem
is not supported by win fax because I have sent faxes with it.
3. My multifunction machine is attached by bi-directional
cable to my computer's parallel port. Through it I can print files
from my computer. And also use the modem in my multifunction machine
to send and receive faxes because of that bi-directional cable. Any
experienced technician should have easily seen that I as a user
wanted to know how to select one modem at a time and use it.
4. As a Symantec user I need to be able to ask a question by
fax, outline my question clearly, and get a reply by fax or phone.
This is an essential service. especially if I cannot rely opn your
web site to be going.
Ann Lorenc [Symantec]
wrote:
>replying. however,symantec's manual said you had a list of voice
>modems supported by winfaxpro 8 and talk works. may i please have
>such a list?
Sure, sorry it wasn't in my previous post.
WinFax 8.0
ftp://ftp.symantec.com/public/english_us_canada/products/winfax_pro/ver8/updates/wfx8list.exe
This link will download the WinFax PRO 8.0 Modem List file
(WFX8LIST.EXE) to your computer. After you have downloaded the file,
double click it to create an HTML which you can view in your web
browser.
TalkWorks 8.0
http://service.symantec.com/twk8list.html
The lists are different for both Winfax and Talkworks.
A modem that works with Talkworks will work with Winfax, but one that
is supported by Winfax may not be supported by Talkworks.
> 2. it is strange that you say that my Supra 336i ASVD modem
>is not supported by win fax because I have sent faxes with it.
You will see on the list. Modems suported by Winfax are not supported
by Talkworks, necessarily.
>experienced technician should have easily seen that I as a user
>wanted to know how to select one modem at a time and use it.
Is this a sarcastic note on my ability to read your mind? FYI, I have
over 20 years experience in the computing environment.
> 4. As a Symantec user I need to be able to ask a question by
>fax, outline my question clearly, and get a reply by fax or phone.
Forgive me if I misunderstood your question 4. I will re-iterate in my
words. You wish support by fax and or phone? Gladly..
Fax On Demand Service
Fax On Demand (FOD) service number is (416) 443-1614.
This is the only type of FAX SUPPORT we offer.
Standard Care Support:(Winfax 8)
(716) 843-1018 (United States) 10 A.M. - 7 P.M. Eastern
(416) 441-3301 (Canada) 10 A.M. - 7 P.M. Eastern
PriorityCare Support Numbers
800 Support: A fee of $29 per incident will be charged to your credit
card.
900 Support: A fee of $2.95 per minute ($4.95 per minute for network
support) will be charged to your phone bill. This number is normally
used for How-To questions, tutorials and walkthroughs.
(800) 431-6704
WinFax PRO 8.0 (900) 646-0016
We also have GOLD and PLATINUM support which is more costly , that
above.