Pick up during auto answer

[Ann Lorenc [Symantec]]

On 28 Sep 1998 04:27:02 GMT, Patricia Caporale <xpc8...@navix.net>
wrote:

>I just purchased Version 8. When I have it set on automatic receive,
>and I pick up, it cuts out the call for almost a minute. If I tell
>the person to hold on before that happens, it's okay. But if not,
>they think I've hung up, and I lose the call.

If your modem supports eavesdropping, turn on eavesdropping in Winfax
and you will be able to pickup an extension/phone without it
disconnecting. Your modem should be a voice supported modem in
Talkworks, or you will receive irregular behaviour.

>may do this. The other thing is I want this set to always answer
>faxes, but not phone calls if I am sitting at the computer.

You may have Talkworks always on or always off, there is no scheduling
of when to answer to voice and when to answer to fax. If you wish to
disable Talkworks while you are at the computer, then go to Winfax,
Talkworks, Setup and Active Profile. Select FAX ONLY. Then when you
wish to receive both,return and in Active Profiel, pick your mailvox
setup. Of course , autoreceive and the controller must be active to
receive calls.

>this only three weeks earler, that since there is a version 9 out the
>tech support would no longer be valid after two days. I intend to
>replace this as I just purchased a new Dell top of the line machine,
>and then added Win Fax Pro. I am wondering if Version 9
I don't know what you mean by "two days". Winfax 8 will be supported
here for some time yet. IF you wish a break in the upgrade, you
should do it now. Or you will have to pay full price for Version 9.
These problems have nothing to do with Fixes, they are just issues in
setup and functionality.

Ann Lorenc[Symantec Corp.]
Technical Support Analyst
Online Services
Symantec Corporation

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