Modem does not answer voice call

[Ann Lorenc [Symantec]]

On 28 Sep 1998 22:32:27 GMT, John Lowe <xjohn...@dial.pipex.com>
wrote:

>My Diamond Supraexpress 56i VPro internal modem does not recognise a
>voice call. It makes a sound like a fax handshake when answering the
>call.

Hi:
Check that your modem is supported by Talkworks.
Check that in Talkworks setup, you do not have FAX ONLY as the active
profile.
TalkWorks 8.0
http://service.symantec.com/twk8list.html

The lists are different for both Winfax and Talkworks.
A modem that works with Talkworks will work with Winfax, but one that
is supported by Winfax may not be supported by Talkworks.

Ann Lorenc[Symantec Corp.]
Technical Support Analyst
Online Services
Symantec Corporation

Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our Winfax support page:
http://www.symantec.com/techsupp/knowbase/index.html

[Ann Lorenc [Symantec]]

On 28 Sep 1998 22:32:27 GMT, John Lowe <xjohn...@dial.pipex.com>
wrote:

>My Diamond Supraexpress 56i VPro internal modem does not recognise a
>voice call. It makes a sound like a fax handshake when answering the

John,
One more thing, make sure you are current with our updates as well as
the modem manufactures drivers and MicroSoft unimodemv driver,
available on the Winfax CD.