Modem error when answering
Liz Peche
I hope you will be able to help me with my problem.
I am trying out WinFax Pro 8.0 from a friend to se if I want to buy
the product, but am having problems with the choice of voice-capable
modems.
(I have a Diamond Multimedia Supramax 56.6PCI modem with voice/fax)
If I set the program to receive fax-only, I have no problems and the
modem answers the call. If, however, I want to receive fax and voice
calls, I get a "modem error" on my screen.
During the modem installation wizard, the program picks up my modem
correctly, but when I need to choose the modem voice driver, I have
to choose a generic Rockwell voice/fax driver because a Supramax 56.6
driver is not available.
I have downloaded the file "wfx8list" from your site, but still am
not able to find the right driver. I think I have given enough
information.
I trust you will be able to help me out.
Liz Peche (South Africa)
Ann Lorenc [Symantec]
>(I have a Diamond Multimedia Supramax 56.6PCI modem with voice/fax)T
The list you need to download is the Talkworks list. Modems support
by Wifnax arenot necessarily supported by Talkworks. I know your
modem is not supported. FYI: drivers are provided by the modem
manufacturer not by us. Thank you.
Ann Lorenc[Symantec Corp.]
Technical Support Analyst
Online Services
Symantec Corporation
Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our Winfax support page:
http://www.symantec.com/techsupp/knowbase/index.html