Modem set to tapi but still won't get com port

[Ann Lorenc [Symantec]]

On 29 Sep 1998 07:20:17 GMT, Anthony Worters <xwor...@xtra.co.nz>
wrote:

>I have a KTX-FM-56k-VSI modem and Winfax pro version 8.03 running

>1. Error setting com state
>2. Using the microsoft windows telephony DLL
>3. Tapi connection failed
>
I do not recognize the modem to identify the chipset. Please check if
it is supported by Talkworks. If it is not you may receive limited
reliability and functionality.

The folloiwng technote, addresses your error.
You make a call using the TalkWorks Telephone or send a fax from
WinFax PRO, but you receive one of the following error messages:

- Error setting COM state using the Microsoft Telephony DLL.
- Error setting COM state.

Your modem is using TAPI.

Solution:

Try each of the following solutions to resolve your issue.

Compare Windows and WinFax PRO Modem Drivers

Click Start, point to Settings, and choose Control Panel. The Control
Panel window appears.
Double click Modems. The Modems Properties dialog box appears.
Write down the description for the modem you are using with WinFax
PRO.
Click Cancel.
In WinFax PRO, click Setup, then Modems. The Modem Properties dialog
box appears.
Check if the modem in this dialog box matches the modem description
you noted in step 3.
If the description does not match, contact your modem manufacturer to
obtain the latest drivers for your modem.

Change Modem Initialization Speed

In WinFax, click Setup and choose Modem. The Modem Properties dialog
box appears.
Highlight the modem you use with WinFax and click Properties. The
Properties dialog box for your modem appears.
Change the Initialize baud rate to 19200 bps.
Click OK.

Check Modem Class

In WinFax, choose Modem from the Setup menu. The Modem Properties
dialog box appears.
Click Test All Ports.
A dialog box appears, containing the modem information.
Make a note of the class that the modem supports.
Click OK.
Click Properties.
Make sure the Fax Modem Type is currently setup to one of the
supported classes
If it is not, then either change to the correct class or reconfigure
modem in WinFax and select the correct class from list provided

Ann Lorenc[Symantec Corp.]
Technical Support Analyst
Online Services
Symantec Corporation

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