Voice Auto-receive

[Ann Lorenc [Symantec]]

On 23 Sep 1998 15:44:14 GMT, Rev. Ron Presley <xoakba...@aol.com>
wrote:

>Dear Support,
> We have a brand-new 300MHZ Hewlett Packard Pentium II system
>with a 56K voice/data/fax modem and I have gotten everything in
>Talk-works to work properly except that FREQUENTLY the "answering
>machine" will answer once or twice but then thereafter nothing until

What type of voice chipset is it?
Here's our modem support list:
WinFax 8.0
ftp://ftp.symantec.com/public/english_us_canada/products/winfax_pro/ver8/updates/wfx8list.exe

This link will download the WinFax PRO 8.0 Modem List file
(WFX8LIST.EXE) to your computer. After you have downloaded the file,
double click it to create an HTML which you can view in your web
browser.

TalkWorks 8.0
http://service.symantec.com/twk8list.html

The lists are different for both Winfax and Talkworks.
A modem that works with Talkworks will work with Winfax, but one that
is supported by Winfax may not be supported by Talkworks.

Ann Lorenc[Symantec Corp.]
Technical Support Analyst
Online Services
Symantec Corporation

Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our Winfax support page:
http://www.symantec.com/techsupp/knowbase/index.html

[Rev. Ron Presley]

Dear Support,
Previously I wrote the following and was a little confused by
your answer until I realized that I didn't specify that I am using
the TalkWorks Pro Version 2 with WinFax Pro 9.
Your answer referred to WinFAX 8.0. Any other ideas? How do I
find out the chipset make??
Thanks,
Rev. Ron Presley

[Ann Lorenc [Symantec]]

On 24 Sep 1998 17:12:15 GMT, Rev. Ron Presley <xoakba...@aol.com>
wrote:

>the TalkWorks Pro Version 2 with WinFax Pro 9.
> Your answer referred to WinFAX 8.0. Any other ideas? How do I
>find out the chipset make??

Hi,
Tell me the name of the modem, I might be able to figure out the
chipset, if it is a popular modem. If not, do you know how to sure
terminal commands in Hyperterminal?

[Ronald Presley]

On Thu, 24 Sep 1998 18:12:06 GMT, Ann Lorenc [Symantec] wrote:
> On 24 Sep 1998 17:12:15 GMT, Rev. Ron Presley

> wrote:
>
>
> >the TalkWorks Pro Version 2 with WinFax Pro 9.
> > Your answer referred to WinFAX 8.0. Any other ideas? How do I
> >find out the chipset make??
> Hi,
> Tell me the name of the modem, I might be able to figure out the
> chipset, if it is a popular modem. If not, do you know how to sure
> terminal commands in Hyperterminal?
>
> Ann Lorenc[Symantec Corp.]
> Technical Support Analyst
> Online Services
> Symantec Corporation
>

Dear Ann,
I am not sure I know what you mean when you use the phrase, "how
to sure terminal commands in Hyperterminal", I guess I don't.
I look through all the modem stuff and it is a GVC T3 Series 56K
Internal data/fax/voice modem X2 New
The "Spec" page gives lots of information but no where does it
mention the chipset maker.
Suggestions?

Ron

[Ann Lorenc [Symantec]]

On 28 Sep 1998 22:33:15 GMT, Ronald Presley <xoakba...@aol.com>
wrote:

> I am not sure I know what you mean when you use the phrase, "how
>to sure terminal commands in Hyperterminal", I guess I don't.
> I look through all the modem stuff and it is a GVC T3 Series 56K
>Internal data/fax/voice modem X2 New

Ron:
Sounds like it isn't resettting.
Go to Winfax, Setup, Modem and add, if not there ATZ to the reset
string section.

Ann Lorenc[Symantec Corp.]
Technical Support Analyst
Online Services
Symantec Corporation

Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.