Install Hangs

[Roy Susuico (Symantec)]

Hi Jerome:

Thank you for using our online discussion groups.

On 26 Sep 1998 12:54:30 GMT, Jerome Spearman wrote:

>I'm installing PCA on a clone computer with ASUS SP97V mother board I
>am using the current video driver (SIS 5597/5598 Software ver 4.0),
>the operating systems is WIN98.
>I do have ATM Ver 4.0. I tried a clean boot and get the same results.
> The install hangs after displaying the Symantec support options.
>
>Can you Help me with this problem?

During the clean boot process, was ATM 4.0 still running? If it was not,
which video card is installed on the system? Are you able to boot the
system using the Standard VGA video driver? If this is possible, try this
out to determine if the video driver is the cause of the problem.

If none of the recommendations above corrects the problem, obtain the
following document from our Knowledge Base for instructions on clean
booting Windows 98:

Document Title: How to Perform a Clean Boot in Windows 98

URL: http://service1.symantec.com/SUPPORT/pca.nsf/docid/199869145548

If the issue continues, was Windows 98 installed over Windows 95? Was
pcANYWHERE32 version 8.0 installed over another version of pcANYWHERE?

Good luck and please let me know if the issue continues.

----------
Roy Susuico [Symantec Corp.]

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