WINDOWS PROTECTION FAULT
JOE WAKEMAN
Version: pcANYWHERE32 8.0
Operating system: Windows 95 OSR2
evertime I install pcanywhere32 v8.0 on to a HP brio model
81775/233m prod D5417a using win95 400950b i get a windows
protection fault. boot to safe mode and uninstall everything is ok
when you strat system back up.
I have installed ver 2.0 on this unit with no problems.
I also have taken v8.o from another source cd that is running on othe
hp brio with the same failure.
I have installed this on a brio model d1653a and runs ok.
WHAT IS THE DIFFERANCE?????
Roy Susuico (Symantec)
Thank you for using our online discussion groups.
On 24 Sep 1998 20:15:56 GMT, JOE WAKEMAN wrote:
>evertime I install pcanywhere32 v8.0 on to a HP brio model
>81775/233m prod D5417a using win95 400950b i get a windows
>protection fault. boot to safe mode and uninstall everything is ok
>when you strat system back up.
>
>I have installed ver 2.0 on this unit with no problems.
>I also have taken v8.o from another source cd that is running on othe
>hp brio with the same failure.
>
>I have installed this on a brio model d1653a and runs ok.
>
>WHAT IS THE DIFFERANCE?????
Since you are able to boot to SafeMode, the issue is with the video driver.
Check with the video card manufacturer and confirm that the latest video
driver has been applied to the system. Also, verify that the latest update
for pcANYWHERE32 version 8.0 has been applied to the system.
To determine if the latest update for pcANYWHERE32 version 8.0 has been
applied, start pcANYWHERE32 then select Help / About pcANYWHERE and verify
the version number. If the version is not 8.02, build 220, then run
LiveUpdate.
To run the LiveUpdate within pcANYWHERE, select Utilities / LiveUpdate.
This procedure will run automatically and update the current version to
8.02.
If you are unable to run LiveUpdate, download 802up_a.exe (4.8 megs) from
the following URL:
http://www.symantec.com/techsupp/files/pca/pcanywhere32_for_windows95nt.html
The following Periodic Update file from our Knowledge Base describes the
fixes with 8.02:
Document Title: pcANYWHERE32 8.0 Periodic Update File
URL: http://service1.symantec.com/SUPPORT/pca.nsf/docid/19971218122738
Good luck and please let me know if the issue continues.
----------
Roy Susuico [Symantec Corp.]
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