TAPI error message

[Roy Susuico (Symantec)]

Hi Kory:

Thank you for using our online discussion groups.

On 25 Sep 1998 15:45:48 GMT, Kory Hellman wrote:

>When installing PCAnywhere, I get an error message "-- TAPI -- A
>telephony service provider was unable to start, it will not be used".
> It seems to install OK. But after I reboot and try to go into
>PCAnywhere, the same error message comes up again.

Has a modem been installed on the system? If it has, confirm that it is
operating correctly under HyperTerminal. If the same issue occurs with
Windows HyperTerminal, remove and reinstall the modem on the system.

If the issue continues, obtain the following document from our Knowledge
Base:

Document Title: TROUBLESHOOTING: How To Troubleshoot TAPI Modem Problems

URL: http://service1.symantec.com/SUPPORT/pca.nsf/docid/199719104413

Good luck and please let me know if the issue continues.

----------
Roy Susuico [Symantec Corp.]

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