Installation freeze up

[Roy Susuico (Symantec)]

Hi Stephen:

Thank you for using our online discussion groups.

On 25 Sep 1998 05:48:06 GMT, Stephen Hill wrote:

>After installing PCAnywhere, the machine locks up when it tries to
>reboot. I have done a clean boot as per your knowledge base document
>and it did not solve the problem. The machine is a Toshiba Tecra
>500CDT. The video driver is Chips and Tech. 65550 PCI.

Is Adobe Type Manager (ATM) 2.x or earlier running on the system? If it is
it will need to be removed or the configuration lines in the SYSTEM.INI
file will need to be remarked out.

To confirm this, check the SYSTEM.INI file and in the [boot] section search
for the "system.drv=" line. If it reads, "system.drv=atmsys.drv" then it
is installed and running on the system. To correct this issue follow these
steps:

1. Comment out (put semicolons at the beginning of) the system.drv= and
atm.system.drv= lines.

2. Add a line that reads, "system.drv=system.drv"

For Example:

[boot]
;system.drv=atmsys.drv
;atm.system.drv=system.drv
system.drv=system.drv

If you do need ATM running on the system, it will have to be upgraded to
the latest version.

For more information on ATM and pcANYWHERE32, obtain the following document
from our Knowledge Base:

Document Title: pcANYWHERE and Adobe Type Manager

URL: http://service1.symantec.com/SUPPORT/pca.nsf/docid/199722413142

If this is not the case, try using the Standard VGA Microsoft driver as the
video driver and see if this corrects the problem. If it does, check with
the video card manufacturer and confirm that the latest video driver has
been applied to the system.

Good luck and please let me know if the issue continues.

----------
Roy Susuico [Symantec Corp.]

Please continue to post your messages to the public discussion groups as
Symantec does not provide support via private email.

If you have difficulty getting a response, please read the following
article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles,
our Online Support Genie, and FAQs, visit our pcANYWHERE support page:

http://www.symantec.com/techsupp/pca.html

[Roy Susuico (Symantec)]

Hi Stephen:

On 25 Sep 1998 18:48:39 GMT, Stephen Hill wrote:

>This machine doesn't have ATM.

>
>> If this is not the case, try using the Standard VGA >Microsoft driver as the
>> video driver and see if this corrects the problem.
>

>The system still locks up the same way.
>
>I also ran scandisk and defrag on the drive.

If you are able to access your system, remove pcANYWHERE32, run a defrag
program on the system, then reinstall pcANYWHERE32 and see if this corrects
the problem.

If the issue continues, boot the system into SafeMode and see if this
resolves the issue. If this does work, then the system registry may be the
issue.

Document Title: How to Prevent Applications from Launching via the Windows
95 Registry

URL: http://service1.symantec.com/SUPPORT/pca.nsf/docid/1998410131349

Also, confirm that the system is being clean booted according to the
following document:

Document Title: Resolving System Conflicts

http://service1.symantec.com/SUPPORT/pca.nsf/docid/1997128141444

[Stephen Hill]

Roy,

I now have no autoexec.bat or config.sys.
All legacy drivers have been removed from the WIN.SYS and WIN.INI
files.

I am using the Standard VGA display driver.
There is not ATM on this machine.

Lastly, the registry is clear of any other programs that might be
loading at startup.

The proplem still persists. After installing PCAnywhere, the machine
hangs at startup. Do you have any other ideas I can try?

Stephen

[Stephen Hill]

The problem is solved.
I re-checked to make sure I was in standard VGA mode.
While I had changed drives, apparently the machine never came back up
all the way to change the video driver.

I changed it to VGA, rebooted, and have solved my problem.

Thanks.

Stephen Hill

On 25 Sep 1998 05:48:06 GMT, Stephen Hill wrote:

> Configuration Information:
> Version: pcANYWHERE32 8.0
> Operating system: Windows 95a

[Roy Susuico (Symantec)]

Hi Stephen:

On 28 Sep 1998 16:17:41 GMT, Stephen Hill wrote:

>The problem is solved.
>I re-checked to make sure I was in standard VGA mode.
>While I had changed drives, apparently the machine never came back up
>all the way to change the video driver.
>
>I changed it to VGA, rebooted, and have solved my problem.
>
>Thanks.

Thanks for letting me know how the issue was resolved. If I can be of
further assistance, please let me know.