Install fails with INS0432 Page Fault
Roy Susuico (Symantec)
Thank you for using our online discussion groups.
On 25 Sep 1998 14:57:10 GMT, Mitch Cochran wrote:
>When installing PC Anywhere 32 (V8) on windows 95 the installation
>program is giving a invalid page fault when trying to update the
>registry. The offending program is _INS0432. The process is
>repeatable after multiple attempts and reboots. The install is from
>CD. The CD has worked on a second machine.
Normally, an "invalid page fault" error points to a resource issue. Try
clean booting Windows 95 and see if this corrects the issue. Please obtain
the following document from our Knowledge Base for instructions on clean
booting Windows 95:
Document Title: Resolving System Conflicts
http://service1.symantec.com/SUPPORT/pca.nsf/docid/1997128141444
If the issue continues, there not be enough diskspace left or the TEMP
folder identified on the system may be full. When pcANYWHERE32 is
installed it copies and expands the files to the TEMP folder on the system.
If there isn't enough space, the error you mentioned occurs.
To correct this issue, confirm there is at least 40 megs of diskspace
available and the TEMP folder is clean. To determine the location of the
TEMP folder, open the MS-DOS prompt and run SET. This will identify the
location of the TEMP folder. Confirm that there is enough diskspace left
in this location and that it does not point to the root of Drive C or to
the Windows directory. If it points to one of these locations problems MAY
occur. Depending on the DOS version on the system the number of files
stored in a certain directory may be at the DOS limit.
The only workaround to this would be to create a TEMP directory on the
system. Check your DOS manual on how to create a TEMP directory or open
the AUTOEXEC.BAT file for the system and add the following line:
TEMP=C:\TEMP
Also, ensure that a TEMP directory exists on the root of Drive C. When
this is done reboot the system and try the installation of pcANYWHERE32
again.
If the error message continues, boot the system to SafeMode and see if this
helps out.
Good luck and please let me know if the issue continues.
----------
Roy Susuico [Symantec Corp.]
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