Host not responding
Larry McDowall (Symantec)
Thank you for using our online discussion groups.
On 29 Sep 1998 03:05:16 GMT, Mike Orr wrote:
>I have just installed pcAnywhere on my computer and on a computer in
>another city. When calling the host computer, I get connected and
>then go to a blank default screen. After a few minutes I get a
>message saying the host is not responding. Please tell me what I can
>do to correct this problem.
To better assist you with this issue, I will need the following
information please:
What types of modems are the remote and host using? Are they internal
or external? What COM ports and IRQs are they using?
Can your remote call a different host successfully? Can a different
remote call your host successfully? If you are not sure, you can call
into Symantec's test host at (541) 334-4034. The logon name and
password are both TEST. Then hit CTRL+ALT+D (not CTRL+ALT+DEL) to
logon to Windows NT after you see its logon window. If this number is
busy or you cannot connect to it, try our secondary host at (541)
334-7314.
For more information on troubleshooting modem issues, I recommend the
following documents that are available on our Knowledge Base:
Modem Troubleshooting with pcANYWHERE32
http://service1.symantec.com/SUPPORT/pca.nsf/docid/1997128132842
Resolving IRQ/COM PORT Conflicts
http://service1.symantec.com/SUPPORT/pca.nsf/docid/1996112511055
Black Screen Connecting To 32-bit Hosts
http://service1.symantec.com/SUPPORT/pca.nsf/docid/199753082441
Please let us know if these recommendations do not resolve the issue.
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Larry McDowall
Symantec Online Support
Symantec Corporation
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