pc crash
Larry McDowall (Symantec)
Thank you for using our online support newsgroups.
On 29 Sep 1998 02:22:12 GMT, B.Coulson wrote:
>I have installed pcanywhere 7.5 on two PCs in the same office for
>testing purposes
>Using computer A as host and B as remote the system is ok
>However if I use B as host and A as remote the system connects but
>the host crashes and displays "fatal error " message whilst the
>remote shows a black screen with pc anywhere toolbar.
>As I need to use computer B for hosting connections outside the
>office (computer A is not an option)what can I do to overcome the
>problem?
>I also ran a test from an external remote using B as host with the
>same result.
>All modems have dedicated phone lines
Please note that pcANYWHERE32 version 7.5 was discontinued over a year
ago, and is no longer supported by pcANYWHERE Technical Support. If
the below recommendations do not resolve your questions or issues, I
recommend upgrading to pcANYWHERE32 version 8.0 for continued
assistance.
This may be an issue of something else running in memory on the host B
computer that is causing pcANYWHERE32 to Fatal Exception. I recommend
uninstalling pcANYWHERE32, clean booting so that nothing else is
running (this is important), and then reinstalling it. When you clean
boot, the only things that should be left on the CTRL+ALT+DEL Close
Program list will be Explorer and SysTray; end task on all other items
there. If the issue continues after that, then most likely something
else beyond pcANYWHERE32 is causing this issue.
While Symantec no longer provides direct technical support for
pcANYWHERE32 version 7.5, it does provide extensive online
documentation for it that is available in our Knowledge Base on the
following web page:
pcANYWHERE Knowledge Base
http://www.symantec.com/techsupp/pca/kbase_pca.html
Please let us know if you continue to have this issue after trying
these recommendations, and if you have upgraded to pcANYWHERE32
version 8.0. Good luck.
---------------------------
Larry McDowall
Symantec Online Support
Symantec Corporation
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