unexpected error in AWREM32.EXE
Orly Shacham
Version: pcANYWHERE32 8.0
Operating system: Windows 95a
I was running PC-Anywhere, and dialed to a remote PC.
It looked like I was able to connect, but then the following message
showed up:
"An unexpected error has occured in AWREM32.EXE.
Information about this error has been saved in
C:\Program Files\PC-Anywhere\AWREM32.RPT
Please contact technical support with this information."
The AWREM32.RPT file looks like this:
=====================================================
Unexpected program error in AWREM32.EXE
=====================================================
Report this information to Symantec Technical Support
=====================================================
Exception: ACCESS_VIOLATION (C0000005)
Location : 061A246D => C:\PROGRAM FILES\PCANYWHERE\AWTERM32.DLL
[01:0002146D]
Registers:
EAX: 00000000
EBX: 0067C8C8
ECX: 0067C8C8
EDX: 00000320
ESI: 02CDF688
EDI: 02CDF648
CS:EIP: 014F:061A246D
SS:ESP: 0157:02CDF5E8 EBP: 02CDF650
DS: 0157 ES: 0157 FS: 2337 GS: 0000
Flags: 00010246
Call stack:
Address Frame Logical addr Module
061A246D 02CDF650 0001:0002146D C:\PROGRAM
FILES\PCANYWHERE\AWTERM32.DLL
061A21C7 02CDF6B8 0001:000211C7 C:\PROGRAM
FILES\PCANYWHERE\AWTERM32.DLL
0618BD1E 02CDF6E4 0001:0000AD1E C:\PROGRAM
FILES\PCANYWHERE\AWTERM32.DLL
BFF73663 02CDF704 0001:00002663 C:\WINDOWS\SYSTEM\KERNEL32.DLL
BFF92894 02CDF718 0002:0001A894 C:\WINDOWS\SYSTEM\KERNEL32.DLL
What is this error and why is it caused?
Thank you,
Orly Shacham.
Larry McDowall (Symantec)
>I was running PC-Anywhere, and dialed to a remote PC.
>It looked like I was able to connect, but then the following message
>showed up:
>"An unexpected error has occured in AWREM32.EXE.
>Information about this error has been saved in
>C:\Program Files\PC-Anywhere\AWREM32.RPT
>Please contact technical support with this information."
>
>The AWREM32.RPT file looks like this:
>=====================================================
>Unexpected program error in AWREM32.EXE
>=====================================================
>Report this information to Symantec Technical Support
>=====================================================
>Exception: ACCESS_VIOLATION (C0000005)
Hello Orly,
Thank you for using our online discussion groups.
An AWREM32, Fatal Exception, or an Access Violation error can
sometimes occur if the computer is low on memory or system resources,
or if the installation of pcANYWHERE32 has become corrupted.
Has this issue occurred only once, or does it occur frequently? If
this issue has only occurred once, then I recommend rebooting both the
remote and host computers. Then connect to the host again to see if
this has resolved the issue.
If this issue occurs frequently, then I recommend uninstalling
pcANYWHERE32, clean booting so that nothing else is running (this is
important), and then reinstalling it. If this fails to resolve the
issue, then please respond back to us with the following information
please:
How much memory does the computer have? How much free hard drive space
is on the C: drive or the drive that pcANYWHERE32 is installed on?
Have you run ScanDisk and Defrag recently? If not, run these hard
drive utilities to see if they help.
What other programs are running on the remote? As a test, close all
other programs to see if this helps.
For more information on troubleshooting this type of an error, I
recommend the following document that is available on our Knowledge
Base:
AWREM32 error messages
http://service1.symantec.com/SUPPORT/pca.nsf/docid/1996611105544
Please let us know if these recommendations do not resolve the issue.
---------------------------
Larry McDowall
pcANYWHERE Online Support
Symantec Corporation
Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our pcANYWHERE support page:
http://www.symantec.com/techsupp/pca/allservices_pca.html
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