Caps Lock

[Larry McDowall (Symantec)]

Hello Heidi,

Thank you for using our online support newsgroups.

On 24 Sep 1998 18:29:15 GMT, Heidi Hehner wrote:

>We have a couple of clients who you passwords in order for you to get
>into their system. Many are lower and upper case mixed. It used to
>work fine, then about a month or so ago it stopped. It automatically
>enters in uppercase only. I have tried to enter a new item, same
>thing.
>
>I have tried to modify by using the properties, so it will
>automatically enter the password, upper case only.

Does this occur with a single caller, or all callers?

Does disabling the Make passwords case sensitive setting on the host
resolve the issue?

If these suggestions fail, I recommend creating a new host item, and
then adding new callers to it. Does this help?

Please let us know if these recommendations do not resolve the issue.
---------------------------
Larry McDowall
Symantec Online Support
Symantec Corporation

Please continue to post your messages to the public discussion groups as Symantec does not provide support via private email.

If you have difficulty getting a response, please read the following article:

Tips on Using Symantec's Online Tech Support Discussion Groups
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our technical support page:

Technical Support
http://www.symantec.com/techsupp/
---------------------------

[Heidi Hehner]

Larry;

Thank you for your quick response. But, I have already tried all of
your ideas.

The caps lock happens on all of the callers not just one. When I add
a new one, I can use upper and lower case to name it, but when I try
to go to passwords it is all upper case.

I have tried deleting and re-entering to no luck. Help, my clients
are getting very angry.

Heidi Hehner
IMS

[Larry McDowall (Symantec)]

Hello Heidi,

Thanks for this new information. I apologize for any frustration on
your part or your clients part.

On 29 Sep 1998 15:35:02 GMT, Heidi Hehner wrote:

>Thank you for your quick response. But, I have already tried all of
>your ideas.
>
>The caps lock happens on all of the callers not just one. When I add
>a new one, I can use upper and lower case to name it, but when I try
>to go to passwords it is all upper case.

Where are you seeing the passwords at? pcANYWHERE32 displays the
password as a series of asterisk "***" symbols. Are you referring to
when you enter the password when logging onto the host?

>I have tried deleting and re-entering to no luck. Help, my clients
>are getting very angry.

Is the host's Caps Lock key on? Or is the remote's on? If both are
turned off (if either of them were on, especially the host's) does
this work?

Can any remote connect to a different host and enter the password
successfully?

If this used to work, and no longer does, then it may be possible that
some files in the host's pcANYWHERE32 have become corrupted. To find
out if this is true and to hopefully resolve the issue, I recommend
uninstalling pcANYWHERE32, clean booting so that nothing else is
running (this is important), and then reinstalling it. When you clean
boot, the only things that should be left on the CTRL+ALT+DEL Close
Program list will be Explorer and SysTray; end task on all other items
there.

Beyond this recommendation, I am not certain what we can do unless we
can track down how this issue is occurring. The above test to go to
another host and see if the remote can enter a case-sensitive password
there would at least tell us if the issue is solely on the host end or
not.