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bob kuhar

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Sep 4, 1998, 3:00:00 AM9/4/98
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Configuration Information:
Version: --Other--
Operating system: --Other--

On Mon, 31 Aug 1998 18:30:13 GMT, Russell Johnson [Symantec] wrote:
> On 29 Aug 1998 12:54:12 GMT, bob Kuhar <xRKUHAR4892(x...@AOL.COMM> wrote:
> 1)When I open "sysdoc32.exe" that msg pops up. I found sysdoc3.exe in the startup filein the programs.
2) Using regedit i found the rexclude reg under " My
computer/hykey_current_user\software\microsoft\windows\current
version\explorer\doc find spec mru". What is the next step?
> >When i
> >power on my system i get this msg from from Rgistery Editor
> >"Information in C:\PROGRA~1\NORTON~2\REXCLUDE.REG has been
> >successfully entered into the Registry".
>
> Bob,
>
> You should not get that message every time you start the computer.
>
> Check your STARTUP group in START>PROGRAMS>STARTUP. Is the file listed
> there?
>
> If it's not, the only other place it could be loading would be from
> the registry itself. Open the registry: START>RUN, type REGEDIT and
> press OK. Press F3 to search, and type REXCLUDE.REG in the find
> dialog. If you find anything, let me know what key you find.
>
> Let me know how that goes.
>
> Russell Johnson [Symantec Corp.]
>
> Please continue to post your messages to the public discussion groups
> as Symantec does not provide support via private email.
>
> If you have difficulty getting a response, please read the following article:
>
> http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
>
> For free technical support newsletters, Knowledge Base support articles,
> our Online Support Genie, and FAQs, visit our Norton Utilities support page:
>
> http://www.symantec.com/techsupp/nu.html

Russell Johnson [Symantec]

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Sep 4, 1998, 3:00:00 AM9/4/98
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On 4 Sep 1998 21:16:00 GMT, bob kuhar wrote:

>> 1)When I open "sysdoc32.exe" that msg pops up. I found sysdoc3.exe in the startup filein the programs.
> 2) Using regedit i found the rexclude reg under " My
>computer/hykey_current_user\software\microsoft\windows\current
>version\explorer\doc find spec mru". What is the next step?

Bob,

It's listed in the registry there because that file was searched for
with START>FIND>FILES. That key holds the values of the most recently
searched for files.

Rename that file to REXCLUDE.OLD. Now run WinDoctor. Do you get any
messages about missing files?

Let me know.

bob kuhar

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Sep 5, 1998, 3:00:00 AM9/5/98
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On Fri, 04 Sep 1998 21:59:25 GMT, Russell Johnson [Symantec] wrote:
> On 4 Sep 1998 21:16:00 GMT, bob kuhar wrote:
> OK, here goes: Using the "Find Files/folders" program I changed the REXCLUDE to REXCLUDE.OLD as you suggested. I ran Win DOc and received the following msg: " The shortcut c:\windows\start menu\programs\startup\sysdoc32.exe.ink is invalid. Reason: c:\program files\norton utilities\rexclude.reg cannot be found. the file might have been moved or deleted."
I told WIn Doc to Repair. Reran WIn Doc and all is OK. I restarted my
PC and did not receive the REXCLUDE MSG.
Am I ok now, or is there something else that needs to be done?
Thanks...

Russell Johnson [Symantec]

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Sep 8, 1998, 3:00:00 AM9/8/98
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On 5 Sep 1998 12:53:47 GMT, bob kuhar wrote:

>Am I ok now, or is there something else that needs to be done?

Bob,

That should do it.

I'm curious though. Do you remember what WinDoctor fixed?

If not, and you don't mind looking, can you open WinDoctor, and look
at the history to see what WinDoctor changed?

bob kuhar

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Sep 8, 1998, 3:00:00 AM9/8/98
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On Tue, 08 Sep 1998 16:59:11 GMT, Russell Johnson [Symantec] wrote:
> On 5 Sep 1998 12:53:47 GMT, bob kuhar wrote:
>
> >Am I ok now, or is there something else that needs to be done?
> Here is what WInDoc had to say:
Problem: The shortcut C:\Windows\start menu|programs\start
up\sysdoc32.exe link is invalid.
Reason: C:\Program files\norton utilities\rexclude.reg cannot be
pound. the file might have been moved or deleted.
Fix: Deleted the invalid shorcut.
After Windoc del. the shortcut I went back and renamed the
rexclude.reg from rexclude.old to rexclude.reg. The window no longer
comes up when I power on. Thanks for your help.

Russell Johnson [Symantec]

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Sep 8, 1998, 3:00:00 AM9/8/98
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On 8 Sep 1998 21:02:09 GMT, bob kuhar wrote:

>Problem: The shortcut C:\Windows\start menu|programs\start
>up\sysdoc32.exe link is invalid.
>Reason: C:\Program files\norton utilities\rexclude.reg cannot be
>pound. the file might have been moved or deleted.
>Fix: Deleted the invalid shorcut.

Bob,

That is weird.

It appears that the "normal" shortcut that Norton System Doctor
creates to start Norton System Doctor at boot time was re-directed to
start the reg file. This caused the reg file to be imported everytime
you restarted the computer.

I don't know of anything within Norton Utilities that would have
caused this.

I'm glad it's working for you now.

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