Missing file message.
Andre Boland
Version: NU95 version 2.x
Operating system: Windows 95a
Hi There,
I am getting an error message whenever I try to run
any Norton Utility program.
" Required .dll file not found S32KRNL8.DLL ".
I tried using the find file to locate but no luck. Is this file
somewhere on your system I can download.
Thanks In Advance.
Andre
Russell Johnson [Symantec]
> I am getting an error message whenever I try to run
>any Norton Utility program.
> " Required .dll file not found S32KRNL8.DLL ".
>
>I tried using the find file to locate but no luck. Is this file
>somewhere on your system I can download.
Andre,
Unfortunately, no, that file is not available for download. The file
S32KRNLL.DLL should be in the C:\PROGRAM FILES\NORTON UTILITIES
folder.
If it's not there, the best thing to do is uninstall Norton Utilities
using the steps outlined in the following Knowledge Base document
starting at "Uninstallation procedure":
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/1998512153520
Once that's done, clean boot as described in one of these Knowledge
Base documents:
For Windows 95:
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/19961217121613
For Windows 98:
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/1998429102510
While in a cleanly booted state, reinstall Norton Utilities.
You will get two prompts to reboot your system at the end of the
reinstall process. Answer no to the first one, and yes to the second
one.
Let me know how that goes.
Russell Johnson [Symantec Corp.]
Please continue to post your messages to the public discussion groups
as Symantec does not provide support via private email.
If you have difficulty getting a response, please read the following article:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414
For free technical support newsletters, Knowledge Base support articles,
our Online Support Genie, and FAQs, visit our Norton Utilities support page:
Andre Boland
I'll give it a shot.
Andre