RecycleBin illegal operation

[Russell Johnson [Symantec]]

On 27 Sep 1998 14:17:37 GMT, Charlie Feddersen wrote:

>Every time I click on the recycle bin I receive an error. "This
>program has performed an illegal operation.....". Details: UE32
>caused an invalid page fault in
>module MAPI32.OE at 0177:044b1871.

Charlie,

Try the following:

1> Restart your computer in MS DOS mode by going to START>SHUTDOWN and
choosing RESTART IN MS DOS MODE.
2> When you get a DOS prompt, type CD\ and press the [ENTER] key.
3> Next, type DELTREE RECYCLED and press the [ENTER] key.
4> Answer YES to the prompt.
5> Restart your computer by pressing CTRL-ALT-DEL.

This will reset your recycled bin.

If that does not resolve the issue, Uninstall Norton Utilities using
the steps outlined in the following Knowledge Base document starting
at "Uninstallation procedure":
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/1998512153520

Once that's done, clean boot as described in one of these Knowledge
Base documents:

For Windows 95:
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/19961217121613

For Windows 98:
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/1998429102510

While in a cleanly booted state, reinstall Norton Utilities.

You will get two prompts to reboot your system at the end of the
reinstall process. Answer no to the first one, and yes to the second
one.

Let me know how that goes.

Russell Johnson [Symantec Corp.]

Please continue to post your messages to the public discussion groups
as Symantec does not provide support via private email.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles,
our Online Support Genie, and FAQs, visit our Norton Utilities support page:

http://www.symantec.com/techsupp/nu.html