Refund
Vincent Lau <S.S.V.>
David Razorsek wrote:
> Configuration Information:
> Version: NU95 version 3.x
> Operating system: Windows 95b
> ------------------------------------------------------------
>
> Hi,
> I hate to publicly post a message like this but since there is
> no private way of sending this type of message I guess I must discuss
> this publicly. Three weeks ago I removed Notron Utilities 3.x from
> my system because it was constantly freezing in all applications.
> During this three week time my computer ran perfectly. In fact I did
> not have my system crash once. Even during heavy use every day. Two
> days ago I reinstalled NU. Now I am unable to do everything from
> scanning images to surfing the net without having my system freeze or
> lock up on me. I have had it. I do not want this software any more.
> It has caused me nothing but troubles.
> I love my copy of Antivirus but this NU has to go! I do not have
> my sales receipt so I can not return NU to the store. How do I
> recieve a refund from Symantec?
>
> Sincerely,
> --Dave
Thank you for your inquiry and sorry to hear that you are experiencing
difficulties with your product.
What version of NU 3.0 are you using? Have you installed the latest
LiveUpdate which will bring you up to version 3.06? Many users have
commented that version 3.06 is more stable than prior versions.
In terms of getting a refund, you will need to contact Customer Service.
To do so, please leave a message to Customer Service in the
symantec.customerservice.general newsgroup, e-mail them at
cust...@symantec.com, or call them at (800) 441-7234 and they will be
happy to assist you.
I hope that this answers your questions. Please let me know if I can be
of any further assistance.
Vincent Lau
Symantec Support Volunteer
Please continue to post your messages to the public discussion group
as Symantec does not provide support via private e-mail.
David Razorsek
Lance Jacobs [Symantec]
Dave,
>I do not want this software any more.
> It has caused me nothing but troubles.
> I love my copy of Antivirus but this NU has to go! I do not have
>my sales receipt so I can not return NU to the store. How do I
>recieve a refund from Symantec?
We have detailed information on how to apply for a refund on this web page:
http://www.symantec.com/custserv/cs_returns.html
Did you charge the purchase to a credit card? If so, your credit card bill
for the purchase can act as your receipt.
If you don't have any kind of receipt available, then you would be best off
calling the Customer Service Department at 1-800-441-7234 and talking to
them directly about this.
Best regards,
Lance Jacobs
Senior Product Support Analyst
Symantec Online Services
Please continue to post all technical support messages to our public
discussion groups. To get the best possible service, make sure to post in
the specific discussion group for the Symantec product that is being used.
Doing this will then insure that you reach the appropriate support
personnel.
Symantec is not able to respond to Email sent directly to our staff, but
will answer all messages posted in our public discussion groups. Thanks.
Tom Jones
> LiveUpdate which will bring you up to version 3.06? Many users have
> commented that version 3.06 is more stable than prior versions.
> Vincent Lau
Vince,
how many MORE version updates must we go thru
before NU3.0 is as stable as version 2.0 was from the
beginning????!!!!
This has become a joke!!!
Why not simply recall the product, spend a few months
more beta testing it, and re-release it as version 4.0?!?
Tom
Tom Jones
Tom Jones
Dave Razorsek
I would just like to say that I did call customer service today and
they did a very good job of working with me. I still feel "deceived"
on the quality of the original purchase but they did make up for my
inconvienence. Please do a better job on the next version of NU and
we will all be a happier customers.
--Dave
P.S. Watch out if you purchase software from Wallmart. I purchased
my software as one piece of software. Apparently my software had the
serial number of a bundled piece of software. That is bad business,
and I hope it comes back to bite some one some day.
