W95.Spawn.cmp virus

[Matt Petersen [Symantec]]

On 26 Sep 1998 16:26:02 GMT, Philip Venable <xphi...@pacbell.net>
wrote:

>Configuration Information:
> Version: 4.0
>
>My system was infected by the w95.spawm.cmp virus. I ran Norton
>Anti-Virus 4.0 and cleaned out the virus and also deleted the
>infected file. However now Anti-Virus SE, which is part of Norton
>Utilities 3.0 keeps telling me I have a virus (same virus, same
>infected file) even though I depeted the file and it no longer exists
>on my system. I can't get SE to stopped giving me virus warnings.
>AV 4.0 finds no infected files on my systems. Can you tell me what
>happened here? Please send a reply via e-mail also. Thank you.

Hello Phillip,

Thank you for using the Symantec Online Discussion Groups.

There is a document in the Norton Utilities Knowledge Base that
describes this issue. Possible solutions can be found in the
document:

Virus Scan Sensor Stays Red After Norton AntiVirus has Cleaned the
Virus
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/199817124127

I hope that this helps.

Please let us know if we can be of further assistance.

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Sincerely,

Matt Petersen [Symantec Corp.]
Senior Product Support Analyst

Please continue to post your messages to the public discussion groups as Symantec does not provide support via private e-mail.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles, our Online Support Genie, and FAQs, visit our Norton AntiVirus support page:

http://service.symantec.com/nav
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