Unidentified Virus

[LaVonne Perry [Symantec]]

>Every time NAV runs it says MBR has been changed. At the bottom of
>that window, a message appears that says, "Help I have a virus!".
>NAV doesn't show any viruses found after the complete scan. I
>downloaded newest update and same result. I don't remember that
>message being there before but I could be wrong. Anyone know what is
>going on?

Hello Jim,

Thanks for using the Online Support newsgroup for Norton AntiVirus.

Please open NAV and go to Help, About... Check for the version of NAV
and let me know which it is.

Inoculation change messages may result from using a dual-boot. Do you
have more than one operating system installed on this system?

The message may also result from corruption in the folder that
contains the inoculation information for the system. Please open
Windows Explorer and locate the NCDTREE folder on drive C: Delete
this folder and then run another scan with NAV. Reboot the system and
note any error messages.

The error message that you are seeing is not a standard NAV message.
It sounds like someone may have customized the Alert message that NAV
is using. To confirm, please open NAV and click on the Options
button. Select the Alert tab and check to see if the Display alert
message box has been checked.

Please let me know what you find.

Regards,
LaVonne Perry
Senior Support Analyst
Symantec Corporation

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