[ Nick ] Help with 4.0

[James Whitted / Symantec]

On 22 Sep 1998 21:54:03 GMT, Nick wrote:

>I re-cently contracted a virus called WIN95-CIH, I installed my copy
>of NORTAN ANTI-VIRUS 4.0 and whene I tryed to enter it all it said
>was it could not open a nav.exe file, so I tryed to make rescue
>disks, thAT FAILED, THAN i RESORTED TO MY EMERGENCY BOOT DISK, IT
>COULDN'T FFIND THE VIRUS,..what should i do!?

You have inadvertently posted your question to the wrong product support
area. I have forwarded your post to the correct area, and included your
name in the Subject: line, because the message will now have my user ID in
the From: line.

Please follow this link to the correct area:

http://servicenews.symantec.com/cgi-bin/newsgroups.pl?group=symantec.support.win95.nortonantivirus.virusrepair_info

If you can't just click on the above link, just cut and paste the link into
the address line (URL) of your browser.

Thanks for writing,

James Whitted
Sr. Support Analyst
Symantec Corporation

Please continue to post your messages to the public discussion group as
Symantec does not provide support via private e-mail. Thank you.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

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[LaVonne Perry [Symantec]]

>I re-cently contracted a virus called WIN95-CIH, I installed my copy
>of NORTAN ANTI-VIRUS 4.0 and whene I tryed to enter it all it said
>was it could not open a nav.exe file, so I tryed to make rescue
>disks, thAT FAILED, THAN i RESORTED TO MY EMERGENCY BOOT DISK, IT
>COULDN'T FFIND THE VIRUS,..what should i do!?<<

Hello Nick,

The Emergency disk that came with your copy of NAV 4.0 does not contain the
virus definition for the W95.CIH virus. It's a fairly new virus that has come
out since your NAV 4.0 Emergency disk was made. Since you will not be able to
install NAV with this on virus active in memory, I'd recommend downloading the
NAVC10.EXE scanner. For information on how to use NAVC10.EXE and link from
which to download the file, please refer to Knowledge Base document,

http://service1.symantec.com/SUPPORT/nav.nsf/docid/199872113920

Should you have any further questions, please don't hesitate to ask.
--
LaVonne Perry
Senior Support Analyst