[ Alex ] I need help. My norton does not run

[James Whitted / Symantec]

On 23 Sep 1998 00:40:16 GMT, Alex wrote:

>Every Time I start Norton this error message came up. And it say's
>"the file NAVW32.exe has been altered. I reinstall it but still the
>same. What does this Mean??????????

Hi Alex,

You have inadvertently posted your question to the wrong product support
area. I have forwarded your post to the correct area, and included your
name in the Subject: line, because the message will now have my user ID in
the From: line.

Please follow this link to the correct area:

http://servicenews.symantec.com/cgi-bin/newsgroups.pl?group=symantec.support.win95.nortonantivirus.virusrepair_info

If you can't just click on the above link, just cut and paste the link into
the address line (URL) of your browser.

Thanks for writing,

James Whitted
Sr. Support Analyst
Symantec Corporation

Please continue to post your messages to the public discussion group as
Symantec does not provide support via private e-mail. Thank you.

If you have difficulty getting a response, please read the following article:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/1998527114414

For free technical support newsletters, Knowledge Base support articles, our
Online Support Genie, and FAQs, visit our Norton AntiVirus support page:

http://www.symantec.com/techsupp/nav.html

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[LaVonne Perry [Symantec]]

>Every Time I start Norton this error message came up. And it say's
>"the file NAVW32.exe has been altered. I reinstall it but still the
>same. What does this Mean??????????<<

Hello Alex,

Thanks for writing.

This message usually indicates that your system has been infected by the
W95.CIH virus. To download and repair this virus so that you can reinstall
NAV, please refer to our Knowledge Base document:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/199872113920

Please let me know if this solution doesn't resolve the problem.

Regards,
--
LaVonne Perry
Senior Support Analyst