Virus update caused serious problems
Austin McAvoy
Version: 4.0
Bruce Mahnke - I wrote to you on 09-08-98 concerning my problem, and
when I tried to access your reply - nothing doing. I could read all
the other messages but not the one that was relative to my question.
Let's try again: I DL'd the latest Virus update:19980902.001 and it
caused the problem of not being able to install ANY programs from my
CD. Hope your reply to this will be accessible on the message
system.
Thanks for your help,
Austin McAvoy
Joel Cook/Symantec
for this error message.
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/1998081307593209
--
Regards,
Joel Cook
Symantec Corporation
Please continue to post your messages in the public discussion groups since
Symantec does not provide support via private e-mail.
George Pappas
> The link to the Symantec knowledge base article below indicates one remedy for this error message.
>
> http://service1.symantec.com/SUPPORT/nunt.nsf/docid/1998081307593209
> --
> Regards,
> Joel Cook
> Symantec Corporation
I have been having similar problems (with CDs) since downloading the
09/09/98 virus definition file (I believe that my previous definition
file was dated 07/??/98). I have two CDs that I use CONTINUOUSLY.
One CD contains historical stock data and is used to chart stocks,
mutual funds, etc. The program (Wall Street Analyst 2.1) that uses
this CD is no longer able to read data from it. The other CD
contains biblical books (Bibles, commentaries, etc.) and is used for
my growth as a Christian. The program (Logos 2.1c) that uses this CD
can no longer load without crashing. Both of these programs are
EXTREMELY important to me.
The knowledge base article that you pointed out is a WEAK solution to
this problem. One of the strengths of NAV is the ability to detect
viruses in many files (not just executables). If I wanted to just
check executables for viruses, I could have obtained any other
program out there on the market. I chose NAV partially for its
strength and extensibility in detecting viruses under many
conditions. I would like to continue to use NAV for the reason I
bought the program (I just want it to play fair with my other
programs).
Another solution is to disable Norton Antivirus (but again this is a
WEAK solution).
I have the following questions regarding this probem:
1. What has been added to the new definition file that causes this
problem to occur?
2. What is Symantec doing to fix this bug? What is the timeline for
a PROPER solution?
3. Is there any way of going back to a previous virus definition
file?
Best regards,
George Pappas
George Pappas
Version: --Other--
> On 9 Sep 1998 21:17:05 GMT, Joel Cook/Symantec wrote:
> > The link to the Symantec knowledge base article below indicates one remedy for this error message.
> >
> > http://service1.symantec.com/SUPPORT/nunt.nsf/docid/1998081307593209
> > --
> > Regards,
> > Joel Cook
> > Symantec Corporation
FYI: I don't get the error message that is referred to in the
knowledge base article, but I still have problems with my two CD
players (as per my previous message).
Best regards,
George Pappas
Joel Cook/Symantec
What is the result of disabling NAV's Auto-Protect component? What is the
result of scanning program files only? Try updating to the current virus
definitions.
A virus can not infect any file unless it contains executable code and
program files fit this criteria. Data files can not contain a virus. You
do not gain any additional protection by scanning data files and in fact
increase the amount of time it takes to scan.
--
Regards,
Joel Cook
Symantec Corporation
Please continue to post your messages in the public discussion groups since
Joel Cook/Symantec
George Pappas
> What is the result of disabling NAV's Auto-Protect component?
Everything works fine if NAV is disabled, but as I said in my last
e-mail - this is not an acceptable solution for me.
> What is the result of scanning program files only?
I don't know. I am not interested in pursuing this train of thought
since I believe that it is an unacceptable solution. Why should I
spend money on a product only to have to disable part of it's
functionality? If you bought a car and you found out that the radio
would stall the engine, would you be satisfied if the company asked
you not to use the radio?
> Try updating to the current virus definitions.
I have updated to the 09/16/98 virus definition file with the same
results.
> A virus can not infect any file unless it contains executable code and
> program files fit this criteria. Data files can not contain a virus. You
> do not gain any additional protection by scanning data files and in fact
> increase the amount of time it takes to scan.
This is not totally accurate. Some of the latest e-mail viruses are
not based on executable code, but on data (or e-mail messages).
Now that I have answered your questions, I only think that it is fair
if you answer the questions that I posted in my last e-mail:
LaVonne Perry [Symantec]
problem to occur?
2. What is Symantec doing to fix this bug? What is the timeline for
a PROPER solution?
3. Is there any way of going back to a previous virus definition
file?<<
Hello George,
The new definitions also contained a couple of updated program files, NAVAP.VXD
and NAVDX.OVL. It is NAVAP.VXD that appears to be implicated in issues with
reading some CDs. Development is currently looking into this issue, but I have
been given no date as to when to expect a resolution. The problem has been
extremely difficult to reproduce since it does not occur with all CDs on all
systems.
To fix the problem, I will send you a NAVAP.VXD file dated 5/98. This should
correct the issue until a permanent fix is ready. Please let me know if it
does not.
Regards,
--
LaVonne Perry
Senior Support Analyst
Symantec Corporation
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